What our Customers say...
Thank you all again for your care, consideration, and professionalism during this hard time. It has been a true pleasure doing business with you. All the best to you all!
Great team! Thank you for making the process less painful!
The entire team, from start to finish, was kind, professional, quick, and seemed to have my family's best interest in mind. Awesome!
Prompt, professional, and on time! SERVPRO is the way to go! Had my business up and running in no time!
Brian and the team working were very meticulous with the work. They made every attempt to accommodate my family with professionalism and respect during this traumatic time. In my opinion, the work was above and beyond what I expected.
Good help that cares is hard to find. Bur SERVPRO aced it!!
All staff were very courteous and professional. Will recommend to everyone!
A-1 service. Never experienced a fire in my life before, talking about scary. I didn't know how to feel, my body & my mind was numb. Talking with this team made my horrifying experience seem not so bad. They was always available & super nice & genuinely concerned. Rick you're awesome. Thank you & God bless you & your team!
Allstate told me about SERVPRO. I had goofed and allowed a plastic bag to be too close to a light bulb and the next thing I knew was the smell of smoke. I found the source, and removed the light and the smelly plastic. What remained was the smoke smell. What to do? I sensed an ammonia solution would help - Bought a large amount at Safeway and the package recommended adding vinegar and baking soda. I wiped the walls with this combination for a couple of days but knew I had to do more. So, Allstate Insurance recommended SERVPRO. Their Production Manager, Tom Osmer, arrived promptly. When he walked in I knew I would get good advice. He exudes knowledge of this kind situation. The long and short of it, he felt I didn't need the services of SERVPRO. I was well on my way to solving this challenge. He said keep doing what I was doing, and get a fan - he suggested Target (I bought one) and open more windows. Now, three days later the smell has diminished dramatically. I was really grateful to have the advice of SERVPRO. They know what they are doing in this field and even though there was no contract, Tom Osmer, gave the time to get me to the next level of solution. Thanks Tom
We had a flood in our kitchen on Mother's Day morning. SERVPRO showed up and quickly assessed the damage, finished the clean up, started the drying process and coordinated with my insurance company...all before one of my kids got out of bed! Through the entire process Tom, Reiner and their team were professional, courteous and seemed to have my family's best interest in mind. They were great at communicating their plan of action and, most importantly, why they did what they did. They advised me in advance when they would be at my house and actually always showed up on time! This may sound strange, but they almost seemed like ad hoc family members. While I hope I never have to use them again, I won't hesitate to contact SERVPRO if the need arises. They've earned my trust.
The last thing we wanted to find in our home was mold. Thankfully your team was there to quickly address the issue and help us in this stressful time. Thank you for everything!
Just a quick note to compliment your office manager, Teresa. She has incredible customer service skills, is efficient and compassionate about the concerns I had.
She's quite an asset to your company!
Brian and the staff workers were very meticulous with the work. They made every attempt to accommodate the needs of my family with professionalism and respect during this time.
In my opinion the work was over and beyond!
Appreciate the fast response! Tenants gave kudos to your team.
I'll keep your number handy for anything else that comes up.
Mike - facilities manager
Thank you for everything. Mold is not something I wanted to discover in my home. Tom explained the process and calmed my nerves. Reiner and his crew were awesome in the removal. Definitely will refer your company.
Thanks again! Brent & Carol
Thank you all again for your care, consideration and professionalism. It has been a true pleasure doing business with you.
All the best to you all!
Rick is the example by which all your on site personnel can be judged. He gets an A+ from me!
What a great team! Fabulous help from office staff and excellent response & work from on site personnel.
A little light after living through the firestorm - SERVPRO! Thanks so much for the patience and understanding as this was a devastating occurrence in our lives. House looks and smells great.
Rosa and her team were wonderful, thanks again.
Want to let you know how awesome your team is! It was tough having a loss right before the holidays but your guys made it a lot easier to deal with, without us having to close the office.
We will definitely keep your card handy!
To whom it may concern: Not sure that this will be read directly by Tom Osmer or not. I wanted to make sure to thank him for his honest assessment of my situation. Although I have decided to pursue an alternative solution to our issue, I was so impressed with his honesty. I will not hesitate in the future to consult him should we again experience an unforeseen “disaster” (God forbid!) or recommend him to others desperate for an honest contractor to guide them through an unexpected calamity. Nice to know there are still ethical people in the world who don’t exploit a situation that a potential customer is “desperate” to fix. Thanks Tom.
Everyone in the office and all the team members on site were professional, courteous and hard working. They made this disaster easier to deal with.
Thank you guys so much. I wasn't sure how these things work but your office and crew walked me through every step.
Dealing with a loss is horrible but you guys made it much easier on me.
Thank you again!
Great staff. Always on time, explained things well.
Very helpful and courteous, good coordination with other contractors.
Great job by both guys. Made me feel good about the work being done. Really happy with the service.
Many thanks to your whole crew. I really appreciate the level of service I got. Keep up the good work.
Thank you SERVPRO! My carpets look amazing. Your crew was very courteous and polite. I'll be recommending you guys for sure!
Thank you for bailing us out and showing up at a moment's notice, we really appreciate it.
Rick really did a great job and was very easy to work with!
Thanks again, Dave
Thank you so much! Your office was especially helpful. The crew did a very good job. I will recommend you to my friends and family.
These guys have been amazing . Our basement apartment flooded last Tuesday. SERVPRO has been so helpful and quick to respond!
I appreciate the assistance of the office staff to help me coordinate with my insurance claims inspector and to help me manage this response from out of town.
I had no problems whatsoever during entire process of pick up through pack back. Can't say enough to show how grateful I am for all your team's consideration of my needs through this journey. Thank You!
After an early morning encounter with the dogs and a skunk, we called SERVPRO for help. Rick arrived at our house almost immediately with all the equipment needed to deodorize our house, clean our carpets, furniture and even our tile! My carpets are like new, my furniture looks great and our tile and grout is like new again. Most important the skunk odor is completely gone. I can't say enough good things about SERVPRO. Professional, prompt and friendly service at its best. I highly recommend Rick and his SERVPRO team! Thanks again
I just have to say, if you live in the Martinez area and looking to get air duct or carpet cleaning, don't use Coit or Stanly Steamer anymore!!!! There's a green truck in town that does all that and more!!! SERVPRO of Benicia/Martinez/Southeast Vallejo is a water restoration company that also does air duct and carpet cleaning!!! After doing child care for over 20 years and tried Coit and Stanley Steamer for years, I will NEVER use them again!!! SERVPRO got my carpets cleaner than they have ever been before!! The customer service is amazing! Theresa was very professional and polite on the phone when booking my appointment and sent Rick Botsford out here immediately for an estimate. The guys were all very professional and got the job done perfectly!!! They really took their time to do a great job!!! You just don't get customer service like that anymore!!!!
Thank you so much for your service. SERVPRO was amazing! They got the job done in a timely manner. Tom, Mark and Jake were great! Made me feel at ease during a stressful time. I will totally recommend you guys to anyone that may experience such an unfortunate situation like I did.
Thank you again.
The crew at SERVPRO was awesome. We had a leak which caused some water damage. Everyone was friendly. They were always punctual. They were accommodating schedule wise. They did a great job removing all the damaged areas and containing everything. They always cleaned up after themselves. Thanks SERVPRO!