Recent Water Damage Posts

Water in your Home

4/8/2021 (Permalink)

What do you do when you return home from a fun filled vacation and find your home with two inches of standing water? Call SERVPRO of course!

Whether it be from a broken supply line, a burst pipe or even forgetting to turn off the tub before you left, SERVPRO of Benicia/Martinez/Southeast Vallejo is here to help.

Our techs will assess the damage and get started right away with getting your home back to its preloss condition. It is never fun to have a loss at your home but calling in the experts and letting them handle the cleanup will give you peace of mind knowing it will be taken care of correctly.

All you will need to do is start planning that next vacation!

SERVPRO of Benicia/Martinez/Southeast Vallejo is only a phone call away.

Three basic categories of water damage

1/8/2021 (Permalink)

There are three basic categories of water damage, based on the level of contamination.

Category 1 Water - Refers to a source of water that does not pose substantial threat to humans and classified as "clean water". Examples are broken water supply lines, tub or sink overflows or appliance malfunctions that involves water supply lines.

Category 2 Water - Refers to a source of water that contains a significant degree of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to. Known as "grey water". This type carries microorganisms and nutrients of micro-organisms. Examples are toilet bowls with urine (no feces), sump pump failures, seepage due to hydrostatic failure and water discharge from dishwashers or washing machines.

Category 3 Water - Known as "black water" and is grossly unsanitary. This water contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness. Type 3 category are contaminated water sources that affect the indoor environment. This category includes water sources from sewage, seawater, rising water from rivers or streams, storm surge, ground surface water or standing water.

Category 2 Water or Grey Water that is not promptly removed from the structure and or have remained stagnant may be re classified as Category 3 Water. Toilet back flows that originates from beyond the toilet trap is considered black water contamination regardless of visible content or color.

SERVPRO of Benicia/Martinez/Southeast Vallejo is here to help with any of your water loss needs Give us a call at 925-372-7234

Classes of Water

1/8/2021 (Permalink)

Class of water damage is determined by the probable rate of evaporation based on the type of materials affected, or wet, in the room or space that was flooded. Determining the class of water damage is an important first step and will determine the amount and type of equipment utilized to dry-down the structure.

Class 1 - Slow Rate of Evaporation. Affects only a portion of a room. Materials have a low permeance/porosity. Minimum moisture is absorbed by the materials.

Class 2 - Fast Rate of Evaporation. Water affects the entire room of carpet and cushion. May have wicked up the walls, but not more than 24 inches

Class 3 - Fastest Rate of Evaporation. Water generally comes from overhead, affecting the entire area, walls, ceilings, insulation, carpet, cushion, etc.

Class 4 - Specialty Drying Situations. Involves materials with an exceptionally low permeance/porosity, such as hardwood floors, concrete, crawlspaces, gypcrete, plaster, etc.

SERVPRO of Benicia/Martinez/Southeast Vallejo is here to help with your water loss questions. Give us a call at 925-372-7234

SERVPRO of Benicia/Martinez/Southeast Vallejo

7/6/2020 (Permalink)

Signs you might have a water leak.

Leaky pipes can cause quite a stress in your home or business! Some leaks are undetectable until the damage has already been done.

Some things to look out for when you think there could be a leak in your home are the following:

Mold: Mold thrives on moist & dark areas; a leaky pipe leak is a common cause of mold growth.

Damaged Walls: When drywall is exposed to water it will begin to bubble, causing your wall, paint or wallpaper to warp, chip or break into pieces. You may also see discoloration.

Damaged Flooring: Particularly if the pipe directly underneath the floor is leaking, you’ll notice your floor beginning to buckle or crack. Hardwood floors may ow

Ceiling Stains: Upper level pipes may expose signs of leakage through the ceiling. Brown or dark ceiling stains tend to appear if water is leaking through to the lower level.

Musty Smell: With water accumulation comes that earthy pungent smell. If a hidden water leak is left unattended this can build up quickly.

If you happen to notice one or more signs from the above you most likely have an issue. Our Professional Technicians are available 24/7 to help you get your home or business back in order.

Call Us Today – We’re Ready To Help


Water Extraction

4/2/2020 (Permalink)

When you need emergency water extraction due to a leak in your home or business, be sure to call your local SERVPRO to help you in your time of distress. We’re Ready to Help 925-372-7234

Our highly trained and professional technicians are available 24 hours a day to mitigate further harm to your home or business. We only use state-of-the-art equipment and techniques to extract the water and minimize further damage. Mitigation services require serious attention to ensure that not only is all of the water extracted, but also that all of wet areas are dried completely and treated quickly to minimize lasting water damage effects. If the water extraction is not performed timely, the water damages to your property could become very severe.

SERVPRO has over 40 years of Restoration experience. We are a nationwide brand that can quickly and efficiently handle any size disaster you may have. Whether it be a small water leak from a dishwasher or a pipe burst in a commercial facility, SERVPRO of Benicia/Martinez/Southeast Vallejo is here to help get you back to “Like it never even happened.”

Call us today at 925-372-7234

Air Movers

1/23/2020 (Permalink)

Picture of each air mover Centrifugal & Axial air movers.


Centrifugal air movers are often referred to as blowers. They enhance an incoming airstream by use of a fan wheel. They create a high-pressure airflow by leading the stream of air through a series of tubes and ducts. You receive a steadier flow of air when you choose a centrifugal air mover.

You typically find centrifugal fans in situations that require high pressure drying applications. The one drawback of choosing centrifugal fans is that they are too powerful and high-pressured for use in areas that require more modulated flow.

Think about spaces where computers need cooling or spaces where humans need airflow for comfort. In these situations, a centrifugal fan may be too much.


Axial air movers are the most common “fan”. The first electric fans were axial designs based on the look and effect of windmills. They are called axial air movers because of the direction the airflow they create moves. Blades move around an axis, and the air moves out of the fan in the same direction.

Air volume from an axial air mover is high, while the pressure is low. Each axial air mover requires little in the way of power input, so they are highly energy efficient.

Axial air movers are often used in general-purpose use given their high-volume, low-pressure nature. This makes them great for providing comfort in workspaces and for cooling technology in tight spaces, such as servers or computers. Axial air movers are not as adept at drying or air conditioning given their low pressure, so they find less use in large water damage restoration projects.

SERVPRO of Benicia/Martinez/Southeast Vallejo may use one type of air mover on a drying job or a combination depending on the situation.

Prepare your home for Rain

10/3/2019 (Permalink)

The time to prepare your home for the rainy season is before the rains hit!

It’s not fun to discover a leaking roof or windows in the middle of a thunderstorm. Some problems are unforeseeable, but others can be avoided with a check up of your home.


Inspect for loose or missing shingles.            Check that flashing is in good condition.        Make sure tree branches are trimmed away from the roof.                                                          If there are any concerns, it is a good idea to get a roofer out to inspect before the rains start.


Clean gutters of debris including the downspouts.  Make sure there is adequate drainage, so water does not build up around foundation.


Check that all windows close securely.        Inspect caulking to ensure windows are properly sealed.


Look for any cracks that will allow water to get in. Use landscaping to direct water away from your home’s foundation.                                           A sump pump may be needed if you have frequent flooding.

 If water does get in your home, it needs to be addressed right away.

SERVPRO of Benicia/Martinez/Southeast Vallejo is here to help with all your drying needs.

Water Heater Leaks

8/19/2019 (Permalink)

Notice all of the damage around this leaking water heater. The leak was not discovered for months! Don' t let this be your water heater.

A leaking water heater can cause great damage to your property. The leaking water can damage the walls and floors surrounding the water heater, seep deep down into the foundation thus causing more problems in the future, and it could even lead to mold growth. 

That is why it is good to prevent the leaks by regularly maintaining your water heater at least once a year. With good maintenance, a water heater can last at least a decade. So, you won't need to worry about replacing it often. But do try and keep track of that decade mark so you can get a new one when and if needed.

If you do discover that your water heater has a leak or has been leaking, we highly advise that you get the leak fixed and affected area dried right away. This will help to prevent any long term damage which will save you money and stress. 

A plumber can help fix it, we can help dry it of course! As quickly and efficiently as possible!

So in conclusion, maintain your water heater. But, if there's an accident, never fear, SERVPRO is always here!  

Water Damage

8/9/2019 (Permalink)

In this photo here, the toilet overflowed, and wasn't discovered quick enough. Water destroyed flooring in hall way and carpets in bedrooms near leak.

Water damage can be caused by several sources such as a broken dishwasher hose, a washing machine overflow or leak, a dishwasher leakage, broken/leaking pipes, flood waters, or, one of the worst, toilet leaks. That is why it is very important to maintain all of the above often so you do not run into these problems. But, if you see that an area has been affected in your home or business due to any of those things, we highly recommend that you get the area dried down right away before it begins to really damage the affected area. Water damage can cause mold, rusting of steel, rotting of wood, or even de-laminate materials. But never fear, SERVPRO is here! We will get a crew on-site to begin the water restoration right away as we are available 24-7 . We are fully equipped with the equipment and crew needed to handle all of your restoration needs. "Like it never even happened."

What To Do When Your Home Floods

6/11/2019 (Permalink)

Whether it be plumbing issues or a natural disaster, water can do some serious damage to your home. Your floors, ceilings, walls, even your personal belongings can all be affected. That is why it is important to act quickly when you discover a flood in your home.

First and foremost, if it is safe to do so, shut off your water supply. Try to dry up as much water as possible to avoid severe water damage or mold growth. Then, call SERVPRO! We offer 24/7 emergency service so that you never have to handle this on your own, no matter what time or day. If there is a lot of standing water that needs immediate extraction, we can handle that! We also come prepared with equipment to help dry down the affected areas right away which, is highly recommended. The quicker you start drying, the better. 

While we are there, we will do our best to locate the cause. If we can not, then we recommend you call a plumber or leak detection company to help determine the cause. Once that is determined, have it fixed right away. Trying to dry down your home while your water is still leaking is nearly impossible so, having it fixed is very important.

Depending on the amount of damage or cause of leak, we recommend you consider filing a claim with your insurance. 

Once you have done all of that, we here at SERVPRO will take care of the restoration! We'll monitor your home daily to ensure the areas are drying quickly and efficiently.We'll complete all that is needed to be done in order to restore your home and/or contents correctly so no problems arise in the future. We'll communicate with your insurance company every step of the way. And of course, we'll make sure all of your questions are answered and your concerns are gone over. 

And lastly, we'll make it "Like it never even happened."

Flooded Crawlspace

2/19/2019 (Permalink)

Crawlspace flooded with smelly sewage water? Sounds like a job for SERVPRO!

This crawlspace flooded due to a broken sewage pipe. Not only did that leave a huge puddle behind, it left a very unpleasant odor that you could smell throughout the home. The owner's woke up one day and could smell the odor but had no idea where it was coming from. They hopped online and found that there is a company that can help get rid of unpleasant odors in your home, that company is SERVPRO of course! As soon as our tech arrived, and smelt the odor they could smell, he knew exactly where to look, the crawlspace. And sure enough, the cause of the odor was found. The owner's were pleased to find out that we could also help get that all cleaned up, thus, getting rid of the odor! Happy customers make us happy. So, don't hesitate to call, we are ready to help!

Hot Water Line Mess

2/7/2019 (Permalink)

Cotton Candy? Snow? No, that is mold!

This is a photo of our customer's crawlspace. Don't let this photo fool you. That is not snow you see down there. Look closely and you will see that it is mold. How did this happen you ask? Well, a hot water pipe line running underneath the house in the crawlspace burst which caused hot water to flood the area. Hot, steamy water in a confined area with little to no ventilation is mold's favorite environment because the moist and humid air allow mold to grow rapidly. On top of that, the home owner did not notice the pipe had burst until about a week later. An entire week was more than enough time for all this white, fuzzy mold to grow throughout the crawlspace. Our customer's insurance knew exactly who to call to mitigate this mess. SERVPRO of Benicia/Martinez/Southeast Vallejo of course! And that is exactly what we did.

Muck Out

9/25/2018 (Permalink)

This crawlspace had standing water and odors due to a broken sewage line.

Many of us do not know this but, your crawlspace needs attention too. The crawlspace is located beneath most homes and is where water pipes and sewage lines can be located.

Most people do not even know if something has leaked down there until a plumber notices it. If there is a leak down there , it could cause an unpleasant odor that will drift into your home. It can even cause mold. Then you will be in a whole other boat of problems.

So, take a peak down there here and there to make sure it is all dry. If you smell any sewage odors and can not seem to find the source, definitely look under there, you could have a sewage leak going.

If you notice water, give us a call. We know just how to get it clean and back to normal. We will pump out standing water, if any. Dig out any contaminated dirt. Treat the affected areas. Spread absorbent to soak up any moisture left behind, and last but not least, fog the entire area do help eliminate any odors coming from there.

Water Restoration

8/7/2018 (Permalink)

Water damage occurs due to several different sources such as a broken dishwasher hose, a washing machine overflow, a dishwasher leakage, broken/leaking pipes, flood waters, or clogged toilets for example. When you see that an area has been affected in your home or business due to any of those things, we highly recommend that you get the area treated before it begins to really damage the affected area. Water damage can cause mold, rusting of steel, rotting of wood, or even de-laminate materials. But never fear, SERVPRO is here! We will get a crew on-site to begin the water restoration immediately. We are fully equipped with the equipment needed to make sure that affected area is dry and back to the way it was. "Like it never even happened."


8/2/2018 (Permalink)

Welcome back to the SERVPRO Benicia/ Martinez/SE Vallejo blog! Today we will be talking about a piece of equipment commonly used when treating water damaged areas.

Water damage can cause a large number of possible. Water intrudes into areas where it will attack  materials or systems by destructive processes such as humidity, rotting of wood, mold growth, rusting of steel, de-laminating of materials such as plywood, and many others.

One piece of equipment used by SERVPRO when treating a water damaged area is a DEHU , short for Dehumidifier. Dehumidifiers reduce humidity levels, making your home less likely to produce allergens such as dust mites, mold, and mildew. When the air in your home is more humid, the A/C must do the function of cooling the air and removing moisture, which means it has to work harder. There are 3 types of DEHUs that we here at SERVPRO Benicia/ Martinez/SE Vallejo normally use.

  • 2000 LGR - This is the largest DEHU used. Normally used in larger spaces such as a garages and living rooms.
  • EVO LGR - A bit smaller than the 2000 LGR. Ideal for smaller spaced such as bedrooms and kitchens.
  • Drizair 1200 - also known as the conventional DEHU. This DEHU does not have a heater unlike the larger ones and is commonly used in bathrooms and closets.

In the event your home is ever affected by water damage whether it be a major flood or a small leak, we have the technicians and equipment to make it Like it Never Even Happened. So remember, SERVPRO is the way to go!

Flood Basics

6/12/2018 (Permalink)

Floodwaters covering street in rural area.

Flooding is the most common natural disaster in the United States and can happen anywhere.

 WHAT: Flooding is an overflowing of water onto land that is normally dry. Flooding may happen with only a few inches of water, or it may cover a house to the rooftop.

 WHEN: Flooding can occur during any season, but some areas of the country are at greater risk at certain times of the year. Coastal areas are at greater risk for flooding during hurricane season (i.e., June to November), while the Midwest is more at risk in the spring and during heavy summer rains. Ice jams occur in the spring in the Northeast and Northwest. Even the deserts of the Southwest are at risk during the late summer monsoon season.

 WHERE: Flooding can happen in any U.S. state or territory. It is particularly important to be prepared for flooding if you live in a low-lying area near a body of water, such as a river, stream, or culvert; along a coast; or downstream from a dam or levee.

HOW: Flooding can occur in several ways, including the following.

- Rivers and lakes cannot contain excessive rain or snowmelt.

- Excessive rain or snowmelt cannot be fully absorbed into the ground.

- Waterways are blocked with debris or ice and overflow.

- Water containment systems break, such as levees, dams, or water or sewer


- Strong winds from tropical storms or hurricanes cause a storm surge by pushing

seawater onto land.

The speed and duration of flooding can vary significantly.

- Flooding can occur slowly as rain continues to fall for many days. This type of flooding, sometimes called a slow-onset flood, can take a week to develop and can last for months before floodwaters recede.

- Rapid-onset floods occur more quickly, typically developing within hours or days. These types of floods usually occur in smaller watersheds experiencing heavy rainfall, particularly in mountainous and urban areas, and the water usually recedes within a few days.

- Some rapid-onset floods known as flash floods occur very quickly with little or no warning, such as during periods of extremely heavy rain or when levees, dams, ice jams, or water systems break. Densely populated areas are at a high risk for flash floods. In urban areas, flash floods can fill underpasses, viaducts, parking structures, low roads, and basements.

- The strong winds of a tropical cyclone or hurricane can push large amounts of seawater up onto the land, causing a storm surge. A storm surge combines with the ocean’s tide to produce a storm-tide surge. Storm-tide surges have been registered as high as almost 35 feet above normal sea level and can cause significant flooding across a large area. This generally occurs over a short period, typically, 4 to 8 hours, but in some areas, it can take much longer for the water to recede to its pre-storm level.

IMPACT: The physical destruction caused by flooding depends on the speed and level of the water, the duration of the flood, terrain and soil conditions, and the built environment (e.g., buildings, roads, and bridges).

 - Flooding can cause fatalities and serious injuries for people who are trapped or swept away by wading in, driving through, or boating across floodwaters.

- Transportation routes, power, water, gas, and other services may be disrupted.

- Commercial supplies and government support systems may be temporarily unavailable.

- Drinking water supplies and wells may become polluted.

- Floodwaters can cause erosion, which can damage roads, bridge structures, levees, and buildings with weak foundations, causing their collapse without warning. The floodwaters may carry the worn-away mud, rocks, and other sediment.

- Landslides and mudslides can occur.

- Even a few inches of floodwater in a home can cause tens of thousands of dollarsin damage.

Water Damage Safety Tips for Homeowners

2/16/2018 (Permalink)

Here are some precautions to take if you discover a water loss in your home until help arrives. 

  • Shut off water if possible
  • Block any furniture to prevent further damage
  • Remove and prop wet upholstery and cushions.
  • Remove excess water by mopping and blotting. Do NOT use your vacuum to remove water 
  • Wipe excess water form belongings.
  • Remove belongs and area rugs from the wet floor
  • DO NOT use electrical devices, keep away from light switches and sockets if water is leaking it easily can be within the electrical circuit.
  • Open doors and windows. 
  • If safe, use hvac system to aid in air flow
  • Call your local water damage specialist

SERVPRO of Benicia/Martinez/Southeast Vallejo is here to help. Give us a call at 925-372-7234

Preventing Water Losses in the Bathroom

2/7/2018 (Permalink)

Water loss occurs often in bathrooms. Here are some loss prevention and maintenance tips to help you avoid experiencing water damage. 


  • Inspect plumbing beneath sinks every 6 months.
  • Looks for kinks in pipes. These can lead to leaks over time.
  • Locate water shut-off valve and inspect every 6 months to make sure it is working.


  • Inspect the supply line every 6 months.
  • Ensure the connection to the valve is secure.
  • Operate the valve to make sure the water supply will shut off. 
  • Inspect the flushing mechanism inside the toilet. Replace assembly if you notice intermittent or constant tank refilling.

Shower Stalls

  • Inspect tile and grout, paying attention to loose or cracked tiles. Replace as needed.
  • Test shower pan to ensure it is holding water and not leaking out. 

If you do experience a water loss give us a call.  We can be reached at 925-372-7234          SERVPRO of Benicia/Martinez/Southeast Vallejo has professionals on call 24 hrs. to assist you!

Help is just a phone call away.

11/14/2016 (Permalink)

We Answer the Phone Ready to Help
Call Today - 
SERVPRO of Benicia/Martinez/Southeast Vallejo

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Benicia/Martinez/Southeast Vallejo has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Benicia/Martinez/Southeast Vallejo

SERVPRO of Benicia/Martinez/Southeast Vallejo specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Preparing your home for the rainy season.

10/27/2016 (Permalink)

As the rainy season is upon us, SERVPRO of Benicia/Martinez/Southeast Vallejo shares some tips on preventing or lessening water damage to your home.

  1. Clean and repair home gutters: Clogged ones can cause rainwater to back up and damage your roof and house.
  2. Inspect the roof: Look for loose or damaged shingles.
  3. Look inside at ceilings and walls: Any water damage could be an indication of roof leaks.
  4. Trim trees and bushes next to the house: Eliminate branches that can be weighed down with water or strike houses.
  5. Make sure doors and windows are secure: Install weather stripping where necessary.
  6. Monitor spots where the ground meets your house: Look for water collecting. Redirect the water if needed.
  7. Have sandbags filled and ready to go.
  8. Look for erosion: Check sloping property hillsides for signs of erosion or slipping.
  9. Make sure the street drains near your home are free of debris. If they are clogged, call your city’s public works department.

In the event you sustain water damage inside your home give SERVPRO of Benicia/Martinez/Southeast Vallejo a call @ 925-372-7234.

SERVPRO of Benicia/Martinez/Southeast Vallejo provides 24 hour fire and water damage restoration service

7/18/2016 (Permalink)

Crawlspace ceiling soaked with water coming from a leak above.

Flooding and water emergencies don’t wait for regular business hours and neither do we.

SERVPRO of Benicia/Martinez/Southeast Vallejo provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. 

SERVPRO of Benicia/Martinez/Southeast Vallejo arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7



Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of [[Franchise Name]]

SERVPRO of Benicia/Martinez/SE Vallejo specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.