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Fire & Water - Cleanup & Restoration

Archived Blog Posts

When a storm comes through. What do you do?

7/21/2020 (Permalink)

When a storm sweeps through your local community, you may find yourself afraid, anxious, and unsure of where what to do next. You may worry about the time and energy it will take to pick up mess, how to identify areas effected, and how to prioritize all necessary repairs. You might even worried about the costs associated with extensive home repairs. SERVPRO of Benicia/Martinez/Southeast Vallejo specializes in storm damage repair!

What you can expect the following storm and flood damage services from our team:

We will assess the structural integrity of your home

We will assess the extent of the damage

We will determine the necessary repairs

We will execute a proper cleaning and repair action plan to get your home or business back up and running.

SERVPRO of Benicia/Martinez/Southeast Vallejo specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have Questions about your storm damage?

Call Us Today – 925-372-7234

When Storms or Floods hit SERVPRO is ready!

7/9/2020 (Permalink)

SERVPRO of Benicia/Martinez/Southeast Vallejo specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition. Our teams are truly prepared to handle "any size disaster." With a network of over 1700 locations nationwide, our teams are ready to mobilize at a moments notice to get your business back up and running.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 925-372-7234

We at SERVPRO follow a 1-4-8 policy.

7/8/2020 (Permalink)

SERVPRO of Benicia/Martinez/Southeast Vallejo understands the importance of timeliness and having a team ready for a quick response when your home or business disaster occurs. 

 That is why we at SERVPRO follow a 1-4-8 policy.

Our 1-4-8 service response policy dictates:

 Within one (1) hour from the notice of loss, a SERVPRO Professional will contact you to arrange for service. 

Within four (4) hours of loss notification, a SERVPRO Professional will be on-site to start mitigation services (if necessary.) 

Within eight (8) business hours of on-site arrival a verbal briefing of the scope will be communicated to the appropriate person.

*Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

 Why is a 1-4-8 policy important?

Having a quick response expectation and protocol helps our team get to your property and help reduce the damage of your loss. In order to minimize further damage like mold, or further structural issues our professional trained staff is committed to getting your property back to “Like it never even happened.”

If you are in an emergency situation give us a call and we will coordinate our team to mobilize 24 hrs a day 7 days a week (including holidays) to get your home or business back in order! 925-372-7234

SERVPRO of Benicia/Martinez/Southeast Vallejo

7/6/2020 (Permalink)

Signs you might have a water leak.

Leaky pipes can cause quite a stress in your home or business! Some leaks are undetectable until the damage has already been done.

Some things to look out for when you think there could be a leak in your home are the following:

Mold: Mold thrives on moist & dark areas; a leaky pipe leak is a common cause of mold growth.

Damaged Walls: When drywall is exposed to water it will begin to bubble, causing your wall, paint or wallpaper to warp, chip or break into pieces. You may also see discoloration.

Damaged Flooring: Particularly if the pipe directly underneath the floor is leaking, you’ll notice your floor beginning to buckle or crack. Hardwood floors may ow

Ceiling Stains: Upper level pipes may expose signs of leakage through the ceiling. Brown or dark ceiling stains tend to appear if water is leaking through to the lower level.

Musty Smell: With water accumulation comes that earthy pungent smell. If a hidden water leak is left unattended this can build up quickly.

If you happen to notice one or more signs from the above you most likely have an issue. Our Professional Technicians are available 24/7 to help you get your home or business back in order.

Call Us Today – We’re Ready To Help


Trained Staff Here to Help

7/1/2020 (Permalink)

When disaster strikes it is imperative that you act quickly. A delay of just a few hours can severely affect your home or business negatively. That is why SERVPRO of Benicia/Martinez/Southeast Vallejo operates 24hr/7 days a week to get your property back to “Like it never even happened.” 

 We place our staff in the highest regard. Our team is highly skilled in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

 We value or community and cherish being a locally-owned and operated business. Our mission is to:


Being a part of a National Franchise gives us the ability handle any size disaster. Our Franchises are prepared to mobilize in order to help get your community back to normalcy when a storm hits. 

Big or small, “We are always here to help.” 

Call us today 925-372-7234

Do you know the many services SERVPRO offers?

5/11/2020 (Permalink)

SERVPRO of Benicia/Martinez/Southeast Vallejo offers a variety of clean up and restoration for your home and business.  

Have smoke damage in your home?

Find mold like growth?

Looking for someone to clean your ducts? How about your carpets & upholstery?

Water or sewage in your crawlspace?

Need a temporary board up at your home or business?

These are just a few of the services we offer.  Give us a call for all your clean up needs.

We are here to help put your home or business back together again!

Some of the certifications we hold are:

IICRC Certified firm.

Water Damage Restoration

Applied Structural Drying

Fire & Smoke Restoration

Health & Safety

Odor Control

Trauma & Crime Scene

EPA Lead Renovator

Osha Bloodborne Pathogens

Subrogation Claims Training

Does your business need a thorough cleaning and disinfecting?

5/11/2020 (Permalink)

SERVPRO of Benicia/Martinez/Southeast Vallejo can help.

We will develop a plan to determine what needs to be cleaned and how the areas will be disinfected.

Frequently touched surfaces and objects like light switches and doorknobs will need to be cleaned and then disinfected to further reduce the risk of germs on surfaces and objects.

Cleaning refers to the removal of dirt and impurities, including germs, from surfaces. Cleaning alone does not kill germs. But by removing the germs, it decreases their number and therefore any risk of spreading infection.

Disinfecting works by using chemicals, for example EPA-registered disinfectants, to kill germs on surfaces. This process does not necessarily clean dirty surfaces or remove germs. But killing germs remaining on a surface after cleaning further reduces any risk of spreading infection.

Carpets and upholstery can be cleaned using an EPA approved disinfectant and hot water extraction.

If you would like to schedule a cleaning of your business give us a call at 925-372-7234

Not all fires are the same!

4/13/2020 (Permalink)

Not all fires result in the same level of damage. Subsequently not all fire damages require the same type of restoration.

Any particular loss could involve a range of damages from minor to major.

We categorize the levels of fire damage to 3 different categories: By categorizing the type of loss, we can provide you an idea of the restoration services required to address your level of loss.

Minor Fire Damage. Smoke residues affect only certain rooms or areas. The amount of smoke residues is light to moderate. Restoration may involve dry cleaning and/or wet cleaning of ceilings, walls, floors, and contents.

Medium Fire Damage. The amount of smoke residues is moderate, and more materials require wet cleaning to remove residues. The number of areas requiring repainting and items requiring replacement increase. Floors may need to be refinished. Heat damage to drywall, cabinets, and contents requires more materials to be replaced. Contents might be cleaned at the jobsite. Smoke odors are noticeable, possibly requiring additional deodorization procedures after cleaning.

Major Fire Damage. Fire and heat damage is severe near the source of the fire. Structural framing and finishes may be charred, requiring structural repairs. Smoke residues are distributed through a large portion of the building, and smoke odors are strong and possibly pungent. Emergency services might be needed, such as boarding up the structure, establishing a source of electricity, winterizing the building in cold weather, and removing smoke-filled and charred debris. Restoration will most likely involve extensive cleaning of the structure and probably require restorers to pack and move out all salvageable contents for off-site cleaning. Multiple methods of deodorization are needed to remove smoke odors.

Call SERVPRO of Benicia/Martinez/Southeast Vallejo to schedule an appointment to assess your Fire damage today. Our staff is highly trained in Fire Damage restoration and can help ease your distress during this traumatic experience.

Water Extraction

4/2/2020 (Permalink)

When you need emergency water extraction due to a leak in your home or business, be sure to call your local SERVPRO to help you in your time of distress. We’re Ready to Help 925-372-7234

Our highly trained and professional technicians are available 24 hours a day to mitigate further harm to your home or business. We only use state-of-the-art equipment and techniques to extract the water and minimize further damage. Mitigation services require serious attention to ensure that not only is all of the water extracted, but also that all of wet areas are dried completely and treated quickly to minimize lasting water damage effects. If the water extraction is not performed timely, the water damages to your property could become very severe.

SERVPRO has over 40 years of Restoration experience. We are a nationwide brand that can quickly and efficiently handle any size disaster you may have. Whether it be a small water leak from a dishwasher or a pipe burst in a commercial facility, SERVPRO of Benicia/Martinez/Southeast Vallejo is here to help get you back to “Like it never even happened.”

Call us today at 925-372-7234

Is Your Business Ready for Disaster?

3/24/2020 (Permalink)

Disasters happen, whether it is a storm event or a burst pipe in your building. Large or small, it can deeply impact your business. Did you know that half of all businesses that close for disasters never open their doors again. 

 What is the difference between those who reopen and those who do not? Those who reopened had an emergency plan already in place. Don’t be one of those 50% who cannot reopen their doors. Let SERVPRO Of Benicia/Martinez/Southeast Vallejo help you set up an Emergency Ready Plan. 

 The first step in successful mitigation is knowing who to call and starting the process as quickly as possible. Water or smoke that sits too long can begin to damage your belongings. Your Emergency Ready Plan will include, water and gas shut off locations, primary contact information from everyone to the building owner to your plumber, insurance information, and an evacuation plan for your facility. 

Contact SERVPRO Of Benicia/Martinez/Southeast Vallejo today and schedule your free E.R.P. today!

SERVPRO is Here to Help during this time of need

3/19/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

Kitchen/Food Areas




Retail Spaces

Water Fountains


Sales Counters

Carpets and Rugs

Stair Handrails

Elevator Cars

Playground Equipment

Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today –     

     SERVPRO Benicia/Martinez/Southeast Vallejo                           925-372-7234

Commercial Properties

1/23/2020 (Permalink)

Commercial real estate office properties include single-tenant buildings, small professional buildings, skyscrapers, and everything in between. Buildings are classified into three categories: Class A, Class B, or Class C.

Class A buildings are often newer buildings but may be old buildings that have been extensively renovated. Class A buildings are usually in prime locations with good access and are professionally managed.

 Class B buildings are usually well-maintained and well-managed, but infrastructure may need some capital investment. They are often targeted by investors, because while they may be older, they have the potential for a high return on investment through renovation and improvements.

 Class C buildings are older and often in need of extensive renovation and updates. They usually have lower rental rates to compensate for the lower quality office space. Class C buildings are often vacant longer than higher-classed buildings and can be targeted for redevelopment opportunities.

 Office space in commercial real estate is not restricted to metropolitan areas; suburban office buildings dot the landscape everywhere there are residences to support them. These buildings are usually mid-rise structures, located outside the city center and into the suburbs. Office complexes are also included in this category of commercial real estate.

Air Movers

1/23/2020 (Permalink)

Picture of each air mover Centrifugal & Axial air movers.


Centrifugal air movers are often referred to as blowers. They enhance an incoming airstream by use of a fan wheel. They create a high-pressure airflow by leading the stream of air through a series of tubes and ducts. You receive a steadier flow of air when you choose a centrifugal air mover.

You typically find centrifugal fans in situations that require high pressure drying applications. The one drawback of choosing centrifugal fans is that they are too powerful and high-pressured for use in areas that require more modulated flow.

Think about spaces where computers need cooling or spaces where humans need airflow for comfort. In these situations, a centrifugal fan may be too much.


Axial air movers are the most common “fan”. The first electric fans were axial designs based on the look and effect of windmills. They are called axial air movers because of the direction the airflow they create moves. Blades move around an axis, and the air moves out of the fan in the same direction.

Air volume from an axial air mover is high, while the pressure is low. Each axial air mover requires little in the way of power input, so they are highly energy efficient.

Axial air movers are often used in general-purpose use given their high-volume, low-pressure nature. This makes them great for providing comfort in workspaces and for cooling technology in tight spaces, such as servers or computers. Axial air movers are not as adept at drying or air conditioning given their low pressure, so they find less use in large water damage restoration projects.

SERVPRO of Benicia/Martinez/Southeast Vallejo may use one type of air mover on a drying job or a combination depending on the situation.

Can my belongings be cleaned?

1/18/2020 (Permalink)

Fire damage doesn’t always mean your belongings are destroyed. In fact, SERVPRO can restore a lot of smoke damaged items. There are several factors that go into whether or not an item can be cleaned. Some of them are:

  1. Type of material burned. Synthetic materials tend to create a wetter residue that can cause staining, while natural materials (like wools) create a drier residue that is much easier to clean.
  2. Air pressure. Hot air expands and creates air pressure. That pressure can push soot and residue deep into cracks and crevices, effectively making it harder to clean.
  3. Temperature change. If residues contain hot oils that are cooled too fast can create a film on your surfaces that is hard to clean off.
  4. Amount of moisture. Moisture or water can actually make residues set and there is more of a chance of staining on your surfaces. Damp weather can actually cause this as well.

Types of Smoke Residue

1/13/2020 (Permalink)

Did you know there are different types of smoke residue? There are in fact four different types, and each type needs to be handled in different ways. 

  • Dry smoke residues
  • Wet smoke residues
  • Protein smoke residues
  • Fuel oil smoke residues

Some things that factor into what makes the residue dry or wet. 

  • The rate of combustion
  • The amount of oxygen present during the fire
  • The type of material or substance that is burning

So, what is the difference between wet smoke and dry smoke?

Fast-burning, oxygen rich fires tend to produce a dry smoke, while oxygen-starved, slow burning fires produce a wet smoke. Typically, natural materials that burn make a dry smoke and synthetic materials make a wet smoke. 

Materials are generally more restorable when involved in a dry smoke loss. It will not stain surfaces as deeply like a wet smoke will. The problem though is that a dry smoke comes with a hotter fire, meaning that there is probably more heat damage. 

Can this be cleaned?

1/13/2020 (Permalink)

Fire damage doesn’t always mean your belongings are destroyed. In fact, SERVPRO can restore a lot of smoke damaged items. There are several factors that go into whether or not an item can be cleaned. Some of them are:

  1. Type of surface. If a surface is nonporous, like vinyl or glossy paint, it will be much easier to clean compared to a more porous surface. A porous surface allows for odors and particles to get down deep.
  2. Amount of heat. As well as heat charring or melting materials, it can also cause materials to become more porous and make it harder to clean.
  3. Amount of moisture. The water used to put a fire out can actually cause residue to set and there is a greater chance of the material staining.
  4. Age of surface. The older the surface, the harder it is to clean. This is due to age deteriorating and item and making it porous and weaker.

CA Wildfires & Planned Power Outages

10/29/2019 (Permalink)

To help control the risk of wildfires in Northern California PG&E has planned power shutoffs when there are gusty winds and dry conditions.  If you have been notified that your home will be affected by a planned electric outage here are some steps you can take to reduce the impact of the outage.

  • Keep important phone numbers in a convenient location in case you need emergency or other assistance.
  • Have a back-up plan to maintain life-support equipment if you have it.
  • Keep a cell phone or hard-wired telephone on hand.
  • Keep a flashlight with extra batteries in a convenient place.
  • Turn off heat-producing appliances such as stoves, ovens, and irons prior to the outage.
  • Protect sensitive electronic equipment by unplugging them.
  • Make sure you can manually open your garage door if it is automated.
  • Make sure food stays cold by keeping your refrigerator doors closed.
  • Notify your alarm company as the equipment can be affected by outages.
  • Keep on hand perishable foods that don’t require cooking.
  • Inform PG&E if you have a generator.

It can be an inconvenience to be without power for days at a time but with proper planning you can ease some of the impact on you and your family.

Using Backup Generators

10/28/2019 (Permalink)

Choosing the Right Backup Generator - Business Owners

 Identify essential systems and equipment – What do you need to keep your business operating?

Some systems may only be needed during business hours, such as lights, computers, ventilation system, and other office equipment. Other systems and equipment may need to operate continuously such as alarm systems, refrigerators and freezers, sump pumps and sprinkler systems.

Choose the generator’s fuel source

Backup generators are typically powered by either diesel fuel or natural gas. Talk with your utility company or another informed consultant who knows what kind of generator may be needed based on the building’s specifications.

Choose the generator’s size

Generators must be sized to either handle the full electric load of the building, or with an automated or manual transfer switch to prevent the generator from overloading.

Determine any utility requirements or building codes

Before you purchase or rent a generator, ask your utility company and local building departments if they have regulations that govern the use of emergency power equipment. Generators should be installed by qualified technicians in accordance with all regulations and codes.

Emergency Plan in the Workplace

10/3/2019 (Permalink)

Do you have a plan in place in case of an emergency at your workplace?

In the initial minutes of an emergency the first actions taken are critical. Prompt warnings to others to evacuate, shelter or lockdown can save lives. Knowing what information to relay to emergency dispatchers will help get the right responders and equipment to you.

The first priority of an emergency is life safety. The second is to stabilize the incident. Many actions can be taken to stabilize the incident and minimize potential damage. First aid, use of fire extinguishers, containment of small chemical spills all can help in preventing further damages. Having employees trained in first aid and who can perform CPR can be lifesaving. Employees who have knowledge of the building and its process systems can help if there is a leak or electrical malfunction and can help minimize damage.

A risk assessment should be done to identify potential emergency scenarios. It will help to determine what resources are needed and to help develop plans and procedures to prepare your business. Developing an emergency plan protects employees, visitors, contractors and anyone else on the premises.  One part of the plan should include “protective actions for safety” which includes building evacuations, sheltering from severe weather such as tornadoes, and shelter in place from an exterior airborne hazard.

Some weather events are forecast hours ahead of their arrival, providing valuable time to protect your facility. An established plan and resources should be on hand to prepare the facility.  The plan should also include a process for damage assessment, salvage, protection of undamaged property and cleanup.

Prepare your home for Rain

10/3/2019 (Permalink)

The time to prepare your home for the rainy season is before the rains hit!

It’s not fun to discover a leaking roof or windows in the middle of a thunderstorm. Some problems are unforeseeable, but others can be avoided with a check up of your home.


Inspect for loose or missing shingles.            Check that flashing is in good condition.        Make sure tree branches are trimmed away from the roof.                                                          If there are any concerns, it is a good idea to get a roofer out to inspect before the rains start.


Clean gutters of debris including the downspouts.  Make sure there is adequate drainage, so water does not build up around foundation.


Check that all windows close securely.        Inspect caulking to ensure windows are properly sealed.


Look for any cracks that will allow water to get in. Use landscaping to direct water away from your home’s foundation.                                           A sump pump may be needed if you have frequent flooding.

 If water does get in your home, it needs to be addressed right away.

SERVPRO of Benicia/Martinez/Southeast Vallejo is here to help with all your drying needs.

Before Thunderstorms and Severe Weather

9/19/2019 (Permalink)

How To Prepare for Thunderstorms

When we think about storms most think of rain, hurricanes or windstorms. Not many think of thunderstorms. Here are some tips to prepare if a thunderstorm is on the horizon. 

  • Learn about your local community's emergency warning system for severe thunderstorms.
  • Discuss thunderstorm safety and lightning safety with all members of your household.
  • Put together an emergency preparedness kit. 
  • Pick a safe place for household members to gather during a thunderstorm. This should be away from windows, skylights and glass doors that could be broken by strong winds. 
  • Protect your animals by bringing them indoors.
  • Make a list of items to bring inside in the event of a severe thunderstorm. 
  • Consult your local fire department if you are considering installing lightning rods.
  • Get trained in first aid and learn how to respond to emergencies.
  • Make trees and shrubbery trimmed and remove damaged branches to keep them more wind resistant.  

Mold Personal Protective Equipment

9/19/2019 (Permalink)

Was your home flooded? If so, and you were not able to dry it within 24-48 hours, you should assume you may have mold growth. You need to dry everything, including furniture and other items completely, clean up any mold and make sure there isn't still a moisture problem.

You may see or smell mold on drywall, furniture, clothing or other items, but it may also be hidden under or behind things such as carpet, cushions, or walls. 

Before entering your home that you suspect may have mold, at minimum you need to protect yourself by using the foolowing personal protective equipment.

  • Goggles or eye protection
  • N-95 respirator or one with more protection
  • Long sleeved shirt & pants
  • Protective gloves
  • Waterproof boots

If you have a breathing problem like asthma, fo not enter a building with mold damage. Do not enter if you have a weakened immune system. Children should also not enter buildings with suspected mold damage. 

It is best to leave the clean up to the professionals. SERVPRO of Benicia/Martinez/Southeast Vallejo is here to help with all of your mitigation needs. Give us a call!

Emergency Ready Program

9/11/2019 (Permalink)

Most people have a plan in place at their home in case of an emergency, but what about your place of business? Do you know what to do in case of a water line breaking? Or perhaps there is a gas leak? If you are not there can you direct someone else to turn off the utilities?

SERVPRO of Benicia/Martinez/Southeast Vallejo is here to offer a free Emergency Ready Profile for your business.

Within our app you will have the following information along with photos:

  • Employee & Emergency Contacts
  • Utility contacts and shut off locations
  • Primary Contact Information
  • Insurance Carrier Information
  • Property Overview
  • Building Access Info

We find that an ERP also benefits SERVPRO because we become more familiar with your property and therefore, can respond faster, mitigating secondary damage.

If you are interested in learning more how we can help prepare your business in case of an emergency give us a call at 925-372-7234

Youth Preparedness

9/10/2019 (Permalink)

Emergencies and disasters can happen at any time, often without warning. Disaster planning, response, and recovery efforts must take into account the unique needs of children, who make up roughly a quarter of the U.S. population. These efforts should also engage the unique strengths children bring to emergency preparedness.

  • Children are positive influencers. Children can effectively bring the messageof preparedness home to their families.
  • Children can become leaders. Participating in youth preparedness programsempowers children to become leaders at home and in their schools and communities.
  • Children can be confident during an emergency. Children who are preparedexperience less anxiety and feel more confident during actual emergencies and disasters.

 Starting or getting involved with a youth preparedness program is a great way to enhance a community’s resilience and help develop future generations of prepared adults.

The Federal Emergency Management Agency offers numerous resources that can help.


Developed by FEMA, the U.S. Department of Education, and the American Red Cross, the National Strategy for Youth Preparedness Education presents nine steps partners can take tohelp build a Nation of prepared youth. The steps focus on building partnerships to enhanceyouth preparedness learning programs; connecting young people with their families,communities, first responders, and other youth; and increasing preparedness at school.


Anyone can start a youth preparedness program. Establishing one takes effort, but many resources are available to help. Youth Preparedness: Implementing a Community Based Program presents seven steps to start and sustain a program. 

Water Heater Leaks

8/19/2019 (Permalink)

Notice all of the damage around this leaking water heater. The leak was not discovered for months! Don' t let this be your water heater.

A leaking water heater can cause great damage to your property. The leaking water can damage the walls and floors surrounding the water heater, seep deep down into the foundation thus causing more problems in the future, and it could even lead to mold growth. 

That is why it is good to prevent the leaks by regularly maintaining your water heater at least once a year. With good maintenance, a water heater can last at least a decade. So, you won't need to worry about replacing it often. But do try and keep track of that decade mark so you can get a new one when and if needed.

If you do discover that your water heater has a leak or has been leaking, we highly advise that you get the leak fixed and affected area dried right away. This will help to prevent any long term damage which will save you money and stress. 

A plumber can help fix it, we can help dry it of course! As quickly and efficiently as possible!

So in conclusion, maintain your water heater. But, if there's an accident, never fear, SERVPRO is always here!  

Importance of Smoke Alarms

8/14/2019 (Permalink)

Smoke alarms are a key part of a home fire escape plan. When there is fire, smoke spreads fast. Working smoke alarms give you early warning so you can get outside quickly.

Smoke Alarm Tips:

  • Install smoke alarms in every bedroom. They should also be outside each sleeping area and on every level of the home. Install alarms in the basement. 
  • Large homes may need extra smoke alarms.
  • It is best to use interconnected smoke alarms. When one alarm sounds, they all sound.
  • Test all smoke alarms at least once a month. Press the test button to be sure the alarm is working. 
  • There are two kinds of alarms. Ionization smoke alarms are quicker to warn about flaming fires. Photoelectric alarms are quicker to warn about smoldering fires. It is best to use both types of alarms in the home.
  • A smoke alarm should be on the ceiling or high on a wall. Keep smoke alarms away from the kitchen to reduce false alarms. They should be at least 10 feet from the stove.
  • People who are hard of hearing or deaf can use special alarms. These alarms have strobe lights and bed shakers.
  • Replace all smoke alarms when they are 10 years old.

Water Damage

8/9/2019 (Permalink)

In this photo here, the toilet overflowed, and wasn't discovered quick enough. Water destroyed flooring in hall way and carpets in bedrooms near leak.

Water damage can be caused by several sources such as a broken dishwasher hose, a washing machine overflow or leak, a dishwasher leakage, broken/leaking pipes, flood waters, or, one of the worst, toilet leaks. That is why it is very important to maintain all of the above often so you do not run into these problems. But, if you see that an area has been affected in your home or business due to any of those things, we highly recommend that you get the area dried down right away before it begins to really damage the affected area. Water damage can cause mold, rusting of steel, rotting of wood, or even de-laminate materials. But never fear, SERVPRO is here! We will get a crew on-site to begin the water restoration right away as we are available 24-7 . We are fully equipped with the equipment and crew needed to handle all of your restoration needs. "Like it never even happened."

Hauling Debris

8/7/2019 (Permalink)

Don't stress, call us today and let us take care of the mess!

When your home falls victim to a fire, depending on how long the fire went on and how quickly it was put out, you could lose a lot of your contents. 

If you don't have the proper help, getting rid of those contents on your own can be tough and a lot of work. Not to mention, very time consuming and stressful. 

Well, we are happy to let you know that we here at SERVPRO Benicia/Martinez/SE Vallejo offer services to help you with that. We are equipped with the staff, tools, and vehicles to help haul all of the debris and non salvageable items out and away from your home.

We will handle the labor, the hauling, and the dumping so you can deal with more important matters. 

SERVPRO Sodablasts!

8/2/2019 (Permalink)

Our Box truck, locked and loaded, ready for a soda blast!

In this blog we will be talking about another service we bet you didn't know we could do, Soda blasting. Soda blasting is for heavy duty cleaning jobs such as removing paint, corrosion, and gunk. How does it work you ask? First, you load the soda blaster with bicarbonate, also known as baking soda. Then you turn on the blaster, which has a built in air compressor that creates a power wash with a baking soda scrub that helps tackle the toughest cleaning jobs. 

To most, a soda blaster is not the easiest machine to handle. To make sure that the blast is done quickly and efficiently, you should, of course, go with the PROS of SERVPRO!

We are available 24-7 to get the job done. With the friendly crew and office staff we have, we can guarantee, you will be left satisfied!

So, don't wait, call and inquire today!

We are Highly Recommended

8/2/2019 (Permalink)

We here at SERVPRO of Benicia/Martinez/SE Vallejo have built a great rapport with our community and previous customers. So great that we are highly recommended throughout our territory. Not just for the great job we do, but for the friendly, professional staff we have. From the crew to the office, you will be treated with respect and kindness. The photo you see here is from a job that is a great example to what we mean. This is a photo of a commercial water loss we handled, and it was all thanks to a reference from a previous customer recommending us to the property owner of this tutoring facility.

Since this job, the property owner has called us to help with all other restoration and cleaning jobs he needs done.

Once you find the right company, why go elsewhere? So find us and stick with us. You will not regret it!

Car Odors Be Gone

7/10/2019 (Permalink)

Don't let this be you!

Have a pesky odor in your car? Tried everything to get rid of it and it just won't go away? Well, let SERVPRO of Benicia/Martinez/SE Vallejo give it a try! We have a method that has yet to fail us when it comes to odor removal. All thanks to a little machine called the Ozone. All we need is 1 hour with the ozone in the car and voila, odor be gone! If need be, we can even clean the carpet and upholstery in your vehicle to ensure the odor is gone and stays gone!

We all know having smelly odors in our car is no fun and quite unpleasant. Especially for those of us that spend a lot of time in the car commuting to and from work, running errands, etc. 

So let us here at SERVPRO help you out with that today! You will not regret it!

What To Do When Your Home Floods

6/11/2019 (Permalink)

Whether it be plumbing issues or a natural disaster, water can do some serious damage to your home. Your floors, ceilings, walls, even your personal belongings can all be affected. That is why it is important to act quickly when you discover a flood in your home.

First and foremost, if it is safe to do so, shut off your water supply. Try to dry up as much water as possible to avoid severe water damage or mold growth. Then, call SERVPRO! We offer 24/7 emergency service so that you never have to handle this on your own, no matter what time or day. If there is a lot of standing water that needs immediate extraction, we can handle that! We also come prepared with equipment to help dry down the affected areas right away which, is highly recommended. The quicker you start drying, the better. 

While we are there, we will do our best to locate the cause. If we can not, then we recommend you call a plumber or leak detection company to help determine the cause. Once that is determined, have it fixed right away. Trying to dry down your home while your water is still leaking is nearly impossible so, having it fixed is very important.

Depending on the amount of damage or cause of leak, we recommend you consider filing a claim with your insurance. 

Once you have done all of that, we here at SERVPRO will take care of the restoration! We'll monitor your home daily to ensure the areas are drying quickly and efficiently.We'll complete all that is needed to be done in order to restore your home and/or contents correctly so no problems arise in the future. We'll communicate with your insurance company every step of the way. And of course, we'll make sure all of your questions are answered and your concerns are gone over. 

And lastly, we'll make it "Like it never even happened."

Lead Paint Removal

5/15/2019 (Permalink)

Here you see our tech Ray, carefully sanding away at some lead paint. This customer made the right choice by letting us handle this for him. Will you?

When it comes to lead paint removal, it isn't as simple as you think. Lead was put into paint to speed up the drying, increase durability, maintain a fresh appearance, and resist moisture that caused corrosion.Then the manufacturers later found out, as most of us know, lead is a metal that can cause serious health problems if ingested or inhaled as it is very toxic. With that being said, you must be very careful and cautious when removing lead-based paints from any surface. You should honestly leave it up to the pros...of SERVPRO Benicia/Martinez/Southeast Vallejo of course! We have the knowledge, equipment, and supplies to take care of your lead paint removal! We will make sure to contain all lead paint that is removed so it does not leak into your gutters, sidewalks, floor, or spread into the air. So, if you are thinking of repainting your home or office. First, check what year the structure was built. If it was before 1985, you most likely have lead based paint. If that is the case, give us a call to help you sand it down or carefully remove any chipped paint before you move forward with the fun part....painting!

Pigeon Problems at a Local Warehouse

5/3/2019 (Permalink)

This is only a glimpse of the damage done. Bad birdies!

This was an interesting job for us. We received a call from a local warehouse owner letting us know they needed a deep clean. This was not like any deep clean we normally do. The owner explained that pigeons had found a way into the warehouse and made it a home for themselves. At first it was a few, then more pigeons got wind of the new inside hangout and decided to join also. That is when employees and owner realized there was a problem and a huge mess. The birds dropped feces and urine in the areas they'd settled into, after time, those areas were covered as more pigeons had joined. This was definitely a job we could take on as we are the Pros of cleaning and restoration. After the birds were cleared out, we got the job done! Made it as if no pigeons had ever even gotten in! 

Earthquake Safety Tips

5/3/2019 (Permalink)

Always be ready for an Earthquake.

We all know that an earthquake can hit at any given moment. That is why it is very important that we are always prepared to deal with it if it happens in our area. Below are some tips on how you can prepare yourself, family, employees, or students:

  • Have an earthquake kit ready; fill with non perishable foods, spare clothes, first aid kit, water, flashlights, battery operated radio, and even something that will comfort you or your the little ones like a blanket or stuffed animal.
  • Have an evacuation plan ready that includes a safe exit and safe meeting place. Also have a list of all who will be meeting at the meeting place so you can make sure everyone has made it safely.
  • Have a plan ready if you are unable to evacuate. Find a safe spot in every room of the building or home. Practice duck and cover often so everyone is ready in the event that an earthquake strikes. 
  • If you are in a car when an earthquake strikes; slow down and drive to a place clear of trees, buildings, telephone polls, etc. Stay in the vehicle until earthquake's over.

The Heat is Coming

5/3/2019 (Permalink)

The Heat is rising, be prepared!

We had a pretty cold and long winter, but I think it is safe to say the heat is on and it's not even summer time yet! Guessing by how hot it is getting already, this summer is going to be a scorcher. We all need to be aware of the dangers of heat and be prepared for it. Excessive heat has caused more deaths than all other weather catastrophes, even floods. Heat holds the highest 10 year average of deaths with 113. Young, sick children and the elderly are more susceptible to illness caused by heat. But, that doesn't mean that the rest of us are safe from it, if you do not properly follow tips and tricks to avoid heat stroke, you could fall victim to it as well. Follow the link below to see tips on how to prepare for and prevent illness from heat waves:


The Ozone

4/23/2019 (Permalink)

The Ozone in action! You can't see it, but the oxidization process is in full affect.

In this blog we will be talking about a piece of equipment we use often, our Ozone Generator.  What is that and how does it work you ask? Well, for starters the Ozone Generator was created to disinfect, deodorize, remove, or kill irritating particles that are airborne in indoor environments such as a home. The Ozone generates Ozone aka O3 or Trioxygen. Ozone is a molecule that is so strong, it kills organic materials such as odors from cigarettes or a fire (also known as the oxidation process) These little machines can actually be very harmful to humans, animals, or any living thing. So, when you need an indoor space deodorized, leave it to the Pros of SERVPRO of course! We will provide the ozone generator, place it in the home or room that needs to be deodorized and seal the area. Before we begin the process, we do require that no residents or pets stay in or around the affected area. We typically recommend that you stay out of the house for at least 24 hours before returning home. Once the process is complete, you will not be disappointed! The odor will be gone! So, if you have any pesky odors you would like to get rid of, give us a call today and see if our Ozone will work for you.

Large Loss in Concord CA

4/18/2019 (Permalink)

When we go into a "large loss" , this means that the loss is so large that we need the help of our Disaster Recovery Team. They have all that is needed to help us out. When the job requires more equipment then what we have on hand, they come in with the rest. When the job takes all of our crew, but more men are needed, they spare their extra men. This team is ready for whatever happens. They travel from far and wide to make sure that no loss is too big of a loss to handle for any SERVPRO. That is why SERVPRO is the way to go. No matter how large the loss, we will be there to make sure the loss is handled as quickly and efficiently as possible... Even if we need a little help from our friends. Perfect example of why team work makes the dream work!

Campfire Safety

4/2/2019 (Permalink)

With Summer around the corner, we all know that camping is on most of our to do lists. Campfire accidents send thousands of people to emergency rooms with burn injuries every year. So, we wanted to go over some tips to stay safe during campfires:

  • Before setting up a campfire, be sure it is permitted.
  • Keep campfires at least 25 feet away from anything that can burn.
  • Clear away dry leaves and sticks.
  • Avoid burning on windy days.
  • Watch children while fire is burning. 
  • Attend to the campfire at all times.
  • Keep a campfire small which is easier to control.
  • Never use gas or other flammable or combustible liquids.
  • Always have a hose, bucket of water, or shovel nearby to put out the fire.
  • If your clothes catch fire, stop, drop, and roll.
  • Treat burns right away. Cool the burn with cool water for 3 to 5 minutes. Cover with clean, dry cloth. get medical help if needed.

The Aftermath...

3/14/2019 (Permalink)

Thankfully, the Campfire Wildfire is officially over.. but it left the cities in the area in bad shape. This photo is just another glimpse of how the cities were left..The once green hills were burnt to almost nothing and were left looking black. The house in the photo was under construction before the wildfire and was luckily still standing after all of the damage that was done. It did suffer some smoke and soot damage. That is where we came in , cleaned up, and headed out. Headed to the next home that was is need of our services. We definitely traveled the distance to help all of the residents that we could and of course our fellow SERVPRO in Chico. We will definitely continue to help when disasters strike again. We go above and beyond to do what we can, and always will. So, never fear, SERVPRO will always be near and ready to help! 


3/1/2019 (Permalink)

This is Tom, our production manager, all smiles ready to start his soda blast job.

I am sure you all wonder what separates us from the rest. Well, for starters, we have a team that is happy to help you with all your restoration needs. Starting from the first call made in to the office to the finish of the job, we are here for you. Both production and office staff here at SERVPRO of Benicia/Martinez/SE Vallejo work closely together to make sure that all your questions are answered, all of your concerns are gone over, and that the job is done right! This picture of our production manager shown here is self explanatory. We go in to the job ready and with a smile on our face. We know how tough these losses can be, so at the least, we would like your experience with SERVPRO to be one that you will never forget. And with the kind and courteous staff that we have, we know it will be!

Flooded Crawlspace

2/19/2019 (Permalink)

Crawlspace flooded with smelly sewage water? Sounds like a job for SERVPRO!

This crawlspace flooded due to a broken sewage pipe. Not only did that leave a huge puddle behind, it left a very unpleasant odor that you could smell throughout the home. The owner's woke up one day and could smell the odor but had no idea where it was coming from. They hopped online and found that there is a company that can help get rid of unpleasant odors in your home, that company is SERVPRO of course! As soon as our tech arrived, and smelt the odor they could smell, he knew exactly where to look, the crawlspace. And sure enough, the cause of the odor was found. The owner's were pleased to find out that we could also help get that all cleaned up, thus, getting rid of the odor! Happy customers make us happy. So, don't hesitate to call, we are ready to help!

Hot Water Line Mess

2/7/2019 (Permalink)

Cotton Candy? Snow? No, that is mold!

This is a photo of our customer's crawlspace. Don't let this photo fool you. That is not snow you see down there. Look closely and you will see that it is mold. How did this happen you ask? Well, a hot water pipe line running underneath the house in the crawlspace burst which caused hot water to flood the area. Hot, steamy water in a confined area with little to no ventilation is mold's favorite environment because the moist and humid air allow mold to grow rapidly. On top of that, the home owner did not notice the pipe had burst until about a week later. An entire week was more than enough time for all this white, fuzzy mold to grow throughout the crawlspace. Our customer's insurance knew exactly who to call to mitigate this mess. SERVPRO of Benicia/Martinez/Southeast Vallejo of course! And that is exactly what we did.

Space Heater Safety

1/10/2019 (Permalink)

A little space heater can do a lot of damage so practice these safety tips to prevent a fire from starting.

Now that it is officially Winter time, we can definitely feel it! Because of that, most of us are bundled up, using our heaters and what not to keep us warm. One thing a lot of us use is space heaters as they are a convenient source of heat for your home or work space. What we all need to know and stay cautious of about these electric space heaters is that they are the second leading cause of fires in a home or office. These fires result in hundreds of deaths, thousands of injuries, and millions of dollars in property damage. So, don't be the next victim of a space heater fire. Follow these helpful tips to prevent that from happening:

  • Make sure your space heater is properly plugged in and away from any combustibles.
  • Always read the manufacturer’s warning labels and instructions carefully.
  • Do not use heater if there are any frayed, worn, or damaged signs on the plug.
  • Make sure the heater is kept at least 3 feet away from anything that can burn such as papers, clothing, and rugs.
  • Do not place the space heater in a high traffic area where it may pose a tripping hazard.
  • Plug space heater into wall outlets, avoid plugging them into extension cords or power strips as they could overheat and start a fire. 
  • Always place heater on a level, flat surface. Never place them on cabinets, tables, furniture, or carpet.
  • Never leave the space heater unattended while on, always turn off, unplug and safely store when not in use.

Flooded Office

1/3/2019 (Permalink)

This office was flooded unfortunately due to a broken fire sprinkler that leaked water all through Friday night, all of Saturday, and all day Sunday until Sunday night, when they finally discovered that there was a leak. As you can see, it was bad. Good thing there is a company that they can trust to get the job done as soon as the emergency call is made and as quickly and efficiently as possible, SERVPRO of Benicia/Martinez/SE Vallejo! We received the call Sunday night and were on scene right away. It was a lot of work to extract all the water and took a lot of equipment to get it all dry but it was done in no time. The owner of the office was very pleased at how quickly we arrived and how attentive we were to them and their needs. 

Always Here to Help!

12/27/2018 (Permalink)

On a Sunday night this dental office was unexpectedly flooded due to a broken fire sprinkler. As you can see, it left a dirty trail of water throughout the entire practice. They needed help right away. Luckily for them, there is a company that can dry ,clean, and be there on a Sunday night and that company is SERVPRO. We got the call and arrived right away. Began extracting all the water that we could then placed drying equipment. For the next few days after that we monitored the drying to make sure everything was on the right track , and cleaned all the dirt and oil left behind from the sprinkler water. We had this office clean, dry and, back to business in no time. The owner of the practice was thrilled with how quickly and efficiently we got the job done. We were happy to help because we are always here to help! No matter the date or time we will be there.

Helping Businesses Be Better

11/29/2018 (Permalink)

When you are in business, we all know presentation is key. The first thing a possible customer sees when they pass your business is the exterior of your business. So, as a business owner, you want that exterior to be clean and inviting. We her at SERVPRO of Benicia/Martinez/SE Vallejo want to help you keep your business clean and inviting. This photo is a prime example of that. There was a leak coming from the HVAC unit in this building. The leak somehow caused rusty water to leak out onto the front of the building. That leak left rusty colored residue all on the side of the building. This business owner knew just who to call to get the job done right. We came in, cleaned it all up, and left the building looking like new. Like it never even happened.

Annual Cleanings

11/26/2018 (Permalink)

This home belongs to a customer that keeps us in mind every year. Of course, if her home ever suffers a fire or water loss she knows to call us. Or, if she ever discovers mold , she knows to call us. But, one thing that she never fails to need every year is a good old carpet cleaning. Since the first time we cleaned her carpets to the current year, we never seem to fail her. That is something very fulfilling for us because a satisfied customer is a mission accomplished in our eyes. We thrive in building good rapports with our customers such as the one we talked about just now. This is why you should choose SERVPRO when in need , whether it be a huge loss or a simple carpet clean, we are here for you!

Wildfires In California 2018

11/16/2018 (Permalink)

As most of you know, this year has been one of the worst years in California's history when it comes to wildfires. There have been over 7500 fires that have burned over 1.6 million acres throughout our Golden State. According to the California Department of Forestry and Fire Protection, that is the largest amount of burned acreage recorded in a fire season. The most recent wildfires going on (Camp Fire, Woolsey Fire, and Morgan Fire) have filled the skies with thick gray smoke and our hearts with sorrow for those who have lost everything if not their own lives. This is a sad time in California, but the best time for us to show that we can come together and be there for each other in times like these. Whether it's time or donations, let's all work together to give back to those less fortunate. Look into how you can help today.

We Work Closely with your Insurance

11/16/2018 (Permalink)

When you go through a fire or water loss in your home or business, we know that it can be a very tough time. That is why SERVPRO and your Insurance company work closely together to make sure that you, your family, and home are well taken care of. SERVPRO has built strong relationships with many major insurance companies over the years such as State Farm, Farmers, Mercury, The Hartford, and many more! We stay very detailed and organized and communicate with your handling adjusters almost daily from start to finish ensuring that everything is taken care of the right way. Most insurance companies know that we here at SERVPRO take pride in being faster to any disaster and leaving our customers with the feeling that it never even happened. Even your insurance knows SERVPRO is the way to go.

We Are There for Your HVAC

11/16/2018 (Permalink)

Unfortunately, mold can grow anywhere. As long as it is in an area with excessive moisture, it will grow. That is why your HVAC (ductwork, AC evaporator coils, drip pans) and the area it is located in are the perfect environment for mold. If you ever discover mold in, near, or around your HVAC, give SERVPRO a call right away. We will come in and make sure the mold is gone, we even offer cleaning of your entire HVAC. It is something we highly recommend as mold spores could have already spread throughout the ducts and coils thus allowing the mold to travel into other areas of the house. We can put a hold on that mold! And are only 1 call away! So, call us today!

We Go the Extra Step

11/15/2018 (Permalink)

Black mold found behind kitchen cabinet.

When we start a job whether it be fire, water, mold, or a simple carpet clean, our crew is trained to keep their eyes peeled for any other concerning issues that we can help fix. The photo that is displayed is one that came from a very happy customer's home. We went in to start a water mitigation and dry down. When we removed cabinets to make sure that the back of those were dry, we found none other than black mold. One of the most toxic out there. We immediately notified the owner and her adjuster, then contained it right away so that it could not spread into any other areas. We not only left the home owner's kitchen dry, we also treated the mold. The home owner was so pleased, she called in to say, in her words, "Thank you for taking the time to go that extra step, if it hadn't been for that, I would have never known there was mold in my kitchen." That call confirmed that our mission was accomplished! That is why SERVPRO is the way to go!

Home Fire Sprinklers

11/1/2018 (Permalink)

Over 80% of fire deaths occur in the home. Home fire sprinklers can save lives and property from fire.They respond quickly and effectively to fire, often extinguishing the fire before the fire department arrives. Only the sprinkler closest to the fire will activate, spraying water on the fire.


  • Home fire sprinklers save lives and property. In many situations, a family who has survived a fire will also have their “home” to live in and enough of the items and space in their home to continue living their lives as they did before.
  • The cost of a home fire sprinkler system in a new home averages $1.35 per sprinklered square foot totaling an amount similar to what is spent for carpet upgrades, paving stone driveway or a whirlpool bath.
  • A home fire sprinkler system can reduce the homeowner’s insurance premium.
  • Fire departments typically use roughly 10 times as much water as a fire sprinkler would use to contain a fire.
  • Fire sprinklers are environmentally friendly. They can reduce the amount of water run-off and pollution, fire damage by up to 71%, and water usage to fight a home fire by as much as 91%.
  • Cigar smoke or burnt toast will not activate a fire sprinkler. Only the high temperature of a fire will activate the sprinkler.
  • A home fire sprinkler system is easy to maintain. Just inspect your home to make sure the sprinklers are not blocked by something that would prevent the water from coming out such as paint and be sure the main control valve is never turned off.
  • Home fire sprinklers are effective in cold and warm climates. Guidelines have been created for the proper installation of systems to avoid pipes freezing. A home fire sprinkler system should be winterized the same as you winterize a domestic water supply.

Protect Yourself From Wildfire Smoke

10/8/2018 (Permalink)

The smoke rising into the sky as the wildfire burned through thousands of acres in Solano County.

As some of you may know, there was yet another large fire yesterday in Solano County. The wildfire burned more than 4,000 acres of land and was 70% contained as of last night. Luckily, there were no fatalities or injuries.

Most of us could see and smell the smoke spreading through the air. The smoke is made up of small particles, gases, and water vapor. The remainder includes carbon monoxide, carbon dioxide, nitrogen oxide, irritant volatile organic compounds, and air toxics. 

Some may be more sensitive to the smell than others, either way, it is best to avoid inhaling  smoke if you can help it. The smoke can cause a headache or irritate your eyes, nose, throat, and lungs.

The biggest health threat from the smoke is from the fine particles that it carries. These particles can penetrate deep into your lungs. Your lungs and airway may become swollen, irritated, and blocked. This could prevent oxygen from getting into your blood and respiratory failure may develop. With that being said, you can see why it is very important to avoid inhaling the smoke.

You can reduce wildfire smoke exposure by staying indoors, keeping windows and doors closed, and running your HVAC system on the recirculating setting. Avoid activities that increase indoor pollution. Wearing a mask called a "particulate respirator" can also help protect you. Also, be sure to check local air quality reports and local visibility guides so that you are aware of what actions you need to take, if any, to avoid smoke inhalation.


9/28/2018 (Permalink)

In the event that your office building or business needs restoration services, we are the ones to call! We are ready to come in and get the job done as quickly and efficiently as possible so you can get back to business. With our considerate, respectful, professional, and of course, awesome team members, you will most definitely be left satisfied from the moment you call the office to the final day of completion. We here at SERVPRO of Benicia/Martinez/ SE Vallejo know no one wants to go through the headache of dealing with these types of losses, that is why we are here to help save the day. From a general cleaning to a fire loss, keep us in mind if you need help.

SERVPRO of Benicia/ Martinez/ SE Vallejo


The Rain is Coming

9/28/2018 (Permalink)

We have all had a great summer enjoying the beautiful clear skies and sunny days. Unfortunately, that has almost come to an end. Now we need to get ready for the rain. Water damage isn't limited to rain but rain is definitely a cause. Before it starts to pour take precautionary measures to keep the rain out of your home to prevent a water loss.

  • Maintain your Roof

       Your roof's primary purpose is to keep water out of your house. neglecting it could lead to a whole lot of problems.

  • Seal Windows and Doors

        Windows and doors are common vulnerable areas for water leakage. Water can seep through the space around window and door frames if they're not properly sealed.

  • Maintain Your Home's Exterior Finish

        Periodically inspect your exterior walls and look for signs of damage such as holes, wood rot, or warping. If caught early enough, you may be able to clean out the wet materials and repair the affected. (SERVPRO can help with that!)

  • Clean Your Gutters

        Make sure your gutters are properly functioning and clean. It is critical to do so as it protects your home from water damage. (SERVPRO can help with that!)

  • Ensure Proper Drainage

        You can always take measures to keep water out of your home but if water isn't properly diverted away from the base of your home, your foundation could be at risk.

  • Check Your Downspouts

         Functioning gutters send water out through a downspout, which funnels the water from your home. If the downspout does not extend far enough, it could funnel directly into a puddle at the bottom of your house thus flooding your crawlspace. (SERVPRO can help with that!)

  • Redirect Runoff

        If your home sits on the bottom of a slope, water runoff from your yard should be redirected away from your home. If it is not, then you will most likely have problems with standing water near your foundation. This could cause the ground near your foundation to erode overtime, making it vulnerable.

Be sure to waterproof your home before it leaks into bigger problems. And remember who to call in case the water still makes it's way in ...

SERVPRO of Benicia/Martinez/SE Vallejo!

Training is Key

9/26/2018 (Permalink)

It is these training classes that truly develop the awesome employees we have today.

We here at SERVPRO of Benicia/Martinez/SE Vallejo want all of our employees inside and out to have knowledge about what we restore and treat, how we do it, and why we do it. That is why training is key to our success here. In this photo, you see the owner of SERVPRO Benicia/Martinez/SE Vallejo, Rick Botsford, leading a training class on mold. You can also see that the class is not only made up of production staff, we also have office and sales staff participating as well. This class was to educate staff members on what causes mold, what it is made up of, what types there are, how toxic it can be, and of course, how to prevent and treat it. If you find mold in your home call us right away. Our highly knowledgeable staff will help you get the treatment you need. You will not regret it!

SERVPRO of Benicia/Vallejo/SE Vallejo



9/25/2018 (Permalink)

Let us help you restore your home and contents to make it "Like it never even happened"

When a home catches fire, the firemen usually get there to salvage a majority of the house. But what do you do once the fire is out and you are left with smoke and soot damaged contents?

Well I am happy to say we are only one call away!Let SERVPRO of Benicia/Martinez/SE Vallejo handle it.

We can pack out all of your salvageable and non-salvageable items. We will load up, haul, and dump the non-salvaged items. All that is salvageable will be taken off site to our offices, cleaned, and deodorized. We even offer storage for your items, so if you are not ready for it all to come back , that is no problem! We will store it for you until you are ready for us to deliver it back.

We know how hard it is to let go of contents that are sentimental and hold meaning. So let us do our best to bring those items back to life!

Muck Out

9/25/2018 (Permalink)

This crawlspace had standing water and odors due to a broken sewage line.

Many of us do not know this but, your crawlspace needs attention too. The crawlspace is located beneath most homes and is where water pipes and sewage lines can be located.

Most people do not even know if something has leaked down there until a plumber notices it. If there is a leak down there , it could cause an unpleasant odor that will drift into your home. It can even cause mold. Then you will be in a whole other boat of problems.

So, take a peak down there here and there to make sure it is all dry. If you smell any sewage odors and can not seem to find the source, definitely look under there, you could have a sewage leak going.

If you notice water, give us a call. We know just how to get it clean and back to normal. We will pump out standing water, if any. Dig out any contaminated dirt. Treat the affected areas. Spread absorbent to soak up any moisture left behind, and last but not least, fog the entire area do help eliminate any odors coming from there.

High Rise Safety

9/24/2018 (Permalink)

People working in a high-rise building need to think ahead and be prepared in the event of a fire. It is important to know the fire safety features in your building and work together with neighbors to help keep the building as fire-safe as possible.

  •  For the best protection, select a fully sprinklered building. If your building is not sprinklered, ask management to consider installing a sprinkler system.
  • Meet with your building manager to learn about the fire safety features in your building (fire alarms, sprinklers, voice communication procedures, evacuation plans and how to respond to an alarm).
  • Know the locations of all available exit stairs from your floor in case the nearest one is blocked by fire or smoke.
  • Make sure all exit, and stairwell doors are clearly marked, not locked or blocked by security bars and clear of clutter.
  • If there is a fire, pull the fire alarm on your way out to notify the fire department and your neighbors.
  • If the fire alarm sounds, feel the door before opening and close all doors behind you as you leave. If it is hot, use another way out. If it is cool, leave by the nearest way out.
  • If an announcement is made throughout the building, listen carefully and follow directions.
  • Use the stairs to get out. Typically, you should not use the elevator unless directed by the fire department. Some buildings are being equipped with elevators intended for use during an emergency. These types of elevators will clearly be marked that they are safe to use in the event of an emergency.

Mold on the Loose

9/21/2018 (Permalink)

Notice all the gray spores, that is mold.

A lot of times, we may think we do not have mold in our home because we can not see it. Don't let it fool you, be proactive in finding mold, hidden mold is most common. The smell of mold is very unpleasant. Some compare it to rotten wood or wet socks. Mold has a moist like smell to it. Take the time every so often to check behind appliances, cabinets, in closets, behind furniture, and bathrooms. It is important to be on the look out for mold as it can cause harm due to the toxins it can put in the air. But just because you can't see it, does not mean that you don't have any. This photo shows mold behind a cabinet from a customer's kitchen. We went in to do water restoration and low and behold, there was mold. The owner had no idea that it was even there. Mold comes in all colors , shapes, and sizes.  If you discover mold, let us take care of it immediately.

Flooded Office

9/19/2018 (Permalink)

That is not a polished floor showing the reflection of the lights , that is a flooded carpet!

Imagine walking into work and discovering this. Carpets completely soaked and flooded with at least 2 inches of water. This office was flooded due to a main pipe line being disassembled and not put back together. The pipe line was on the roof so all the water came in through the roof near the main entrance and continued to leak all night, causing the entire building to flood. Some areas flooded worse than others. Fortunately, they knew what company arrives faster to any disaster. SERVPRO of Benicia/Martinez/SE Vallejo of course! We loaded up all of our equipment, nearly clearing our shelves, sent our production crew, and began our water restoration services.

If you ever have an accident such as this, never fear, SERVPRO Benicia/Martinez/SE Vallejo is here! Give us a call, we are ready to help!

Prepare your Pets for Emergencies

9/13/2018 (Permalink)

Have a plan for your pets in case of a disaster.

Every disaster plan must include your pets. If you know disaster is imminent, bring your pet inside immediately. Get your animals under control as quickly as possible, either using a leash or by putting them in a pet carrier.

Disasters often strike suddenly, while you are away from home. You can improve your pet’s chances for safety if you leave him/her inside, with collars and identification tags, when you go out. Consider an arrangement with a trusted neighbor who would be willing to evacuate your pets in your absence. Make sure the person knows your animals, can locate your emergency supplies, and has a key to your home. Provide him or her with instructions and phone numbers on how to reach you.

Keep up-to-date identification on your pets at all times. Use a properly fitting collar with an identification tag. Consider using a microchip for identification, but make sure local shelters have microchip scanners. Keep current color photographs of your pet, showing any distinguishing markings, with your emergency supplies.

If you evacuate, take your pet. Your animal’s best protection is to be with you. Remember, taking your pet with you requires special planning. Locate a safe place for your pets before disaster strikes. Evacuation shelters generally do not accept animals for public health and safety reasons. Service animals, on the other hand, are allowed to accompany their owners to an emergency shelter. Call hotels and motels in your immediate area and a reasonable distance from home to see if they will accept pets and under what conditions. Also, contact local boarding kennels and veterinary hospitals with boarding facilities.

Assemble a portable pet emergency supplies kit to provide for your pet’s needs for seven days. Pack the supplies in a carry case, in case you evacuate. Include the following:

  • Medications and medical records, including vaccination records (stored in a water proof container) and a first aid kit. Name and telephone number of your veterinarian. List medical conditions and special considerations.
  • Sturdy leashes, harnesses, and carriers to transport pets safely and ensure that your animals can’t escape.
  • Current photos of your pets in case they get lost.
  • Food, portable water, bowls, cat litter and pan, and can opener.
  • Plastic bags/paper towels for disposing of animal waste.
  • Favorite toys and pet beds with kennel or carrying case.
  • Maintain a list of emergency contact numbers in the kit.

Make a Plan

9/13/2018 (Permalink)

Having an emergency plan is important.

Make A Plan

Your family may not be together if a disaster strikes, so it is important to know which types of disasters could affect your area. Know how you’ll contact one another and reconnect if separated. Establish a family meeting place that’s familiar and easy to find.

 Step 1: Put together a plan by discussing these 4 questions with your family, friends, or household to start your emergency plan.

  1. How will I receive emergency alerts and warnings?
  2. What is my shelter plan?
  3. What is my evacuation route?
  4. What is my family/household communication plan?

 Step 2: Consider specific needs in your household.

As you prepare your plan tailor your plans and supplies to your specific daily living needs and responsibilities. Discuss your needs and responsibilities and how people in the network can assist each other with communication, care of children, business, pets, or specific needs like the operation of durable medical equipment. Create your own personal network for specific areas where you need assistance.

Keep in mind some these factors when developing your plan:

  • Different ages of members within your household
  • Responsibilities for assisting others
  • Locations frequented
  • Dietary needs
  • Medical needs including prescriptions and equipment
  • Disabilities or access and functional needs including devices and equipment
  • Languages spoken
  • Cultural and religious considerations
  • Pets or service animals
  • Households with school-aged children

 Step 3: Fill out a Family Emergency Plan

 Step 4: Practice your plan with your   family/household

Detention Facility - Bio Job

8/31/2018 (Permalink)

There was hazardous waste in an intake room of this facility. The hazardous waste brought in by an inmate resulted in a overdoses and fatalities in this intake room. It is tragic that these things happen , and hard to have to clean up. In these situations always keep in mind that you can call SERVPRO Benicia/Martinez/SE Vallejo to do the dirty work for you. We take pride in helping our customers, it's what we do! No matter the circumstances, we are here to help with your restoration needs. From a small carpet clean to a Bio clean , SERVPRO is the company to call.

SERVPRO of Benicia / Martinez / Southeast Vallejo provides 24-hour emergency service and is dedicated to being faster to any size disaster. Our highly trained technicians can respond immediately to your residential or commercial emergency. Have Questions? Call Us Today – (925) 372-7234

The Aftermath of a Wild Fire

8/30/2018 (Permalink)

Notice all the red residue.That is the retardant used by fire fighters to put the flames out.

Greetings from SERVPRO Benicia/Martinez/SE Vallejo! As most of you know, the most recent wild fire in California known as The Carr Fire destroyed so much. The fire burned approximately 229,651 acres , caused about 38,000 people to evacuate ,and destroyed around 1,604 structures. At least 1,077 of those structures were homes. All SERVPROs in California were ready to hit the road and help restore any structures that needed us. In the photo above, the owners were lucky to only need a cleaning done for all the fire retardant left behind from the firefighters putting out the fire on a hill very close to their home. We took pride in helping the owners get their yard and contents restored and looking good as new! Like it never even happened.

Water Restoration

8/7/2018 (Permalink)

Water damage occurs due to several different sources such as a broken dishwasher hose, a washing machine overflow, a dishwasher leakage, broken/leaking pipes, flood waters, or clogged toilets for example. When you see that an area has been affected in your home or business due to any of those things, we highly recommend that you get the area treated before it begins to really damage the affected area. Water damage can cause mold, rusting of steel, rotting of wood, or even de-laminate materials. But never fear, SERVPRO is here! We will get a crew on-site to begin the water restoration immediately. We are fully equipped with the equipment needed to make sure that affected area is dry and back to the way it was. "Like it never even happened."


8/2/2018 (Permalink)

Welcome back to the SERVPRO Benicia/ Martinez/SE Vallejo blog! Today we will be talking about a piece of equipment commonly used when treating water damaged areas.

Water damage can cause a large number of possible. Water intrudes into areas where it will attack  materials or systems by destructive processes such as humidity, rotting of wood, mold growth, rusting of steel, de-laminating of materials such as plywood, and many others.

One piece of equipment used by SERVPRO when treating a water damaged area is a DEHU , short for Dehumidifier. Dehumidifiers reduce humidity levels, making your home less likely to produce allergens such as dust mites, mold, and mildew. When the air in your home is more humid, the A/C must do the function of cooling the air and removing moisture, which means it has to work harder. There are 3 types of DEHUs that we here at SERVPRO Benicia/ Martinez/SE Vallejo normally use.

  • 2000 LGR - This is the largest DEHU used. Normally used in larger spaces such as a garages and living rooms.
  • EVO LGR - A bit smaller than the 2000 LGR. Ideal for smaller spaced such as bedrooms and kitchens.
  • Drizair 1200 - also known as the conventional DEHU. This DEHU does not have a heater unlike the larger ones and is commonly used in bathrooms and closets.

In the event your home is ever affected by water damage whether it be a major flood or a small leak, we have the technicians and equipment to make it Like it Never Even Happened. So remember, SERVPRO is the way to go!

Fire Safety Tips

8/2/2018 (Permalink)

With all the wild fires California has had this year and continues to have, we here at SERVPRO Benicia/Martinez/SE Vallejo would like to offer some tips on how to keep safe from fires should it ever occur in your home, business, or area.

 Keeping Safe in Your House or Job

You should always react as soon as you hear your smoke alarm goes off due to a fire. Quickly notify everyone in your home or job building and get out. Don’t worry about grabbing any items such as valuables or important possessions, materials are replaceable, a life is not. Make sure everyone gets out safely. If possible, safely exit through doors, if the doors are hot, try to escape out of a window and be careful! Protect yourself from smoke inhalation. Many of us think running to an exit is the best thing to do but crouching or crawling to a safe exit is highly recommended. Inhaling smoke can cause you to become disoriented and could even make you unconscious. If you have time, you can also place a shirt or wet rag over your nose or mouth to help filter the toxins in the smoke before you get out. Stop, drop, and roll if your clothes catch fire. Once you are all out, call 911. If you can’t get out, call 911 if a phone is accessible to you or yell for help out of a window near you. Go into the safest room around you while you wait for help. Ward off smoke by closing the door and sealing all cracks and vents with cloth or tape. Most importantly, remain calm and try not to panic.

 Keeping Safe from Wildfires in Your Area

If advised to evacuate, do so immediately! Wear protective clothing if you have time to change into some. Avoid wearing synthetic fibers, they can melt and stick to skin causing severe burns. Lock your home and close all windows if possible to avoid smoke damaging the inside of your home. Make sure to let someone know that you left and where you will be going. Choose a safe route away from fire hazards. Be cautious of the changes in speed and direction of fire and smoke.

 Whether it is smoke or fire that damages your home and the contents inside, SERVPRO is here to help!

Air Scrubbers

8/1/2018 (Permalink)

Welcome to the SERVPRO Benicia/ Martinez/SE Vallejo blog! In this blog we will be going over a piece of equipment used by SERVPRO when treating mold.

The Air Scrubber also known as a HEPA (High Efficiency Particulate Air) vacuum or Negative Air Machine. An air scrubber is a portable filtration system that removes fine airborne particles that come from mold spores. An air scrubber can remove other airborne particles such as dust, pollen, particles in smoke, gasses, and/or chemicals from the air within a given area. Air scrubbers effectively reduce Allergy Symptoms, Chest Tightness, Coughs, Nausea, Sinus Problems, Dizziness, Eye/Nose/Throat Irritation, Fatigue, and Headaches.

These machines draw air in from the surrounding environment and pass it through a series of filters to remove contaminants. HEPA filters are best at removing particulate matter but they do not remove odors. For example, they can remove cigarette smoke particles but not the related gases and smells.

The air scrubbers need 1 of 3 filters:

  • HEPA filter (Can remove up to 99.7% of particulates in diameter)
  • Primary Filters (used to protect the HEPA filter)
  • Charcoal filters (Fire loss jobs)

SERVPRO uses air scrubbers not only when treating mold but also sewage damage, category 3 water loss such as floods, fire damage, or sometimes even if the owner has respiratory problems due to poor air conditions inside their home or business.

Mold Prevention

7/2/2018 (Permalink)

Moisture control is the key to mold control. When water leaks or spills occur indoors - act promptly. Any initial water infiltration should be stopped and cleaned promptly. A prompt response (within 24-48 hours) and thorough clean- up, drying, and/or removal of water-damaged materials will prevent or limit mold growth.

Mold prevention tips include:

  •  Repairing plumbing leaks and leaks in the building structure as soon as possible.
  • Looking for condensation and wet spots. Fix source(s) of moisture incursion problem(s) as soon as possible.
  • Preventing moisture from condensing by increasing surface temperature or reducing the moisture level in the air (humidity). To increase surface temperature, insulate or increase air circulation. To reduce the moisture level in the air, repair leaks, increase ventilation (if outside air is cold and dry), or dehumidify (if outdoor air is warm and humid).
  • Keeping HVAC drip pans clean, flowing properly, and unobstructed.
  • Performing regularly scheduled building/ HVAC inspections and maintenance, including filter changes.
  • Maintaining indoor relative humidity below 70% (25 - 60%, if possible).
  • Venting moisture-generating appliances, such as dryers, to the outside where possible.
  • Venting kitchens (cooking areas) and bathrooms according to local code requirements.
  • Cleaning and drying wet or damp spots as soon as possible, but no more than 48 hours after discovery.
  • Providing adequate drainage around buildings and sloping the ground away from building foundations. Follow all local building codes.
  • Pinpointing areas where leaks have occurred, identifying the causes, and taking preventive action to ensure that they do not reoccur.

Questions That May Assist in Determining Whether a Mold Problem Currently Exists

  •  Are building materials or furnishings visibly moisture damaged?
  • Have building materials been wet more than 48 hours?
  • Are there existing moisture problems in the building?
  • Are building occupants reporting musty or moldy odors?
  • Are building occupants reporting health problems that they think are related to mold in the indoor environment?
  • Has the building been recently remodeled or has the building use changed?
  • Has routine maintenance been delayed or the maintenance plan been altered?

Always consider consulting a health professional to address any employee health concerns.

Flood Basics

6/12/2018 (Permalink)

Floodwaters covering street in rural area.

Flooding is the most common natural disaster in the United States and can happen anywhere.

 WHAT: Flooding is an overflowing of water onto land that is normally dry. Flooding may happen with only a few inches of water, or it may cover a house to the rooftop.

 WHEN: Flooding can occur during any season, but some areas of the country are at greater risk at certain times of the year. Coastal areas are at greater risk for flooding during hurricane season (i.e., June to November), while the Midwest is more at risk in the spring and during heavy summer rains. Ice jams occur in the spring in the Northeast and Northwest. Even the deserts of the Southwest are at risk during the late summer monsoon season.

 WHERE: Flooding can happen in any U.S. state or territory. It is particularly important to be prepared for flooding if you live in a low-lying area near a body of water, such as a river, stream, or culvert; along a coast; or downstream from a dam or levee.

HOW: Flooding can occur in several ways, including the following.

- Rivers and lakes cannot contain excessive rain or snowmelt.

- Excessive rain or snowmelt cannot be fully absorbed into the ground.

- Waterways are blocked with debris or ice and overflow.

- Water containment systems break, such as levees, dams, or water or sewer


- Strong winds from tropical storms or hurricanes cause a storm surge by pushing

seawater onto land.

The speed and duration of flooding can vary significantly.

- Flooding can occur slowly as rain continues to fall for many days. This type of flooding, sometimes called a slow-onset flood, can take a week to develop and can last for months before floodwaters recede.

- Rapid-onset floods occur more quickly, typically developing within hours or days. These types of floods usually occur in smaller watersheds experiencing heavy rainfall, particularly in mountainous and urban areas, and the water usually recedes within a few days.

- Some rapid-onset floods known as flash floods occur very quickly with little or no warning, such as during periods of extremely heavy rain or when levees, dams, ice jams, or water systems break. Densely populated areas are at a high risk for flash floods. In urban areas, flash floods can fill underpasses, viaducts, parking structures, low roads, and basements.

- The strong winds of a tropical cyclone or hurricane can push large amounts of seawater up onto the land, causing a storm surge. A storm surge combines with the ocean’s tide to produce a storm-tide surge. Storm-tide surges have been registered as high as almost 35 feet above normal sea level and can cause significant flooding across a large area. This generally occurs over a short period, typically, 4 to 8 hours, but in some areas, it can take much longer for the water to recede to its pre-storm level.

IMPACT: The physical destruction caused by flooding depends on the speed and level of the water, the duration of the flood, terrain and soil conditions, and the built environment (e.g., buildings, roads, and bridges).

 - Flooding can cause fatalities and serious injuries for people who are trapped or swept away by wading in, driving through, or boating across floodwaters.

- Transportation routes, power, water, gas, and other services may be disrupted.

- Commercial supplies and government support systems may be temporarily unavailable.

- Drinking water supplies and wells may become polluted.

- Floodwaters can cause erosion, which can damage roads, bridge structures, levees, and buildings with weak foundations, causing their collapse without warning. The floodwaters may carry the worn-away mud, rocks, and other sediment.

- Landslides and mudslides can occur.

- Even a few inches of floodwater in a home can cause tens of thousands of dollarsin damage.

Causes and growing conditions of Mold

6/12/2018 (Permalink)

Mold Spore

Mold is found everywhere and can grow on almost any substance when moisture is present. They reproduce by spores, which are carried by air currents. When spores land on a moist surface suitable for life, they begin to grow. Mold is normally found indoors at levels which do not affect most healthy individuals.

Because common building materials are capable of sustaining mold growth and mold spores are ubiquitous, mold growth in an indoor environment is typically related to water or moisture and may be caused by incomplete drying of flooring materials (such as concrete). Flooding, leaky roofs, building-maintenance or indoor-plumbing problems can lead to interior mold growth. Water vapor commonly condenses on surfaces cooler than the moisture-laden air, enabling mold to flourish. This moisture vapor passes through walls and ceilings, typically condensing during the winter in climates with a long heating season. Floors over crawl spaces and basements, without vapor barriers or with dirt floors, are mold-prone. The "doormat test" detects moisture from concrete slabs without a sub-slab vapor barrier. Some materials, such as polished concrete, do not support mold growth.

Significant mold growth requires moisture and food sources and a substrate capable of sustaining growth. Common building materials, such as plywood, drywall, furring strips, carpets, and carpet padding provide food for mold. In carpet, invisible dust and cellulose are food sources. After water damage to a building, mold grows in walls and then becomes dormant until subsequent high humidity; suitable conditions reactivate mold. Mycotoxin levels are higher in buildings which have had a water incident.


5/31/2018 (Permalink)

Volcano Eruption

  • A volcano is an opening in the Earth’s crust that allows molten rock, gases, and debris to escape to the surface. Alaska, Hawaii, California, and Oregon have the most active volcanoes, but other states and territories have active volcanoes, too. A volcanic eruption may involve lava and other debris that can flow up to 100 mph, destroying everything in their path. Volcanic ash can travel 100s of miles and cause severe health problems. A volcanic eruption can:
  • Contaminate water supplies.
  • Damage machinery.
  • Reduce visibility through smog and harmful gases that may threaten low-lying areas.
  • Make it hard to breathe and irritate the skin, eyes, nose, and throat.


  • Listen for emergency information and alerts.
  • Follow evacuation or shelter orders. If advised to evacuate, then do so early.
  • Avoid areas downstream of the eruption.
  • Protect yourself from falling ash.
  • Do not drive in heavy ash fall.


 WHAT TO DO NOW: Prepare

  • Know your area’s risk from volcanic eruption.
  • Ask local emergency management for evacuation and shelter plans, and for potential means of protection from ash.
  • Learn about community warning systems. The Volcano Notification Service (VNS) is a free service that sends notifications about volcanic activity. Sign up for alerts at https://volcanoes.usgs.gov/vns2/.
  • Get necessary supplies in advance in case you have to evacuate immediately, or if services are cut off. Keep in mind each person’s specific needs, including medication. Do not forget the needs of pets.
  • Consult your doctor if you have existing respiratory difficulties.
  • Practice a communication and evacuation plan with everyone in your family.
  • Have a shelter-in-place plan if your biggest risk is from ash.
  • Keep important documents in a safe place. Create password-protected digital copies.
  • Find out what your homeowner’s insurance policy will cover when a volcano erupts.


  • Listen to alerts. The Volcano Notification Service provides up-to-date information about eruptions.
  • Follow evacuation orders from local authorities. Evacuate early.
  • Avoid areas downwind, and river valleys downstream, of the volcano. Rubble and ash will be carried by wind and gravity.
  • Take temporary shelter from volcanic ash where you are if you have enough supplies. Cover ventilation openings and seal doors and windows.
  • If outside, protect yourself from falling ash that can irritate skin and injure breathing passages, eyes, and open wounds. Use a well-fitting, certified facemask such as an N95. The Centers for Disease Control and Prevention (CDC) has a list of certified masks and the maker’s instructions on how to use the masks.
  • Avoid driving in heavy ash fall. If you must drive, then turn off your vehicle’s headlights.


  • Listen to authorities to find out when it is safe to return after an eruption.
  • Send text messages or use social media to reach out to family and friends. Phone systems are often busy after a disaster. Only make emergency calls.
  • Avoid driving in heavy ash. Driving will stir up volcanic ash that can clog engines and stall vehicles.
  • If you have any breathing problems, avoid contact with ash. Stay indoors until authorities say it is safe to go outside.
  • Do not get on your roof to remove ash unless you have guidance or training. If you have to remove ash, then be very careful as ash makes surfaces slippery. Be careful not to contribute additional weight to an overloaded roof.

Hurricane Basics

5/31/2018 (Permalink)

Hurricane Before Landfall


Hurricanes are massive storm systems that form over the water and move toward land. Threats from hurricanes include high winds, heavy rainfall, storm surge, coastal and inland flooding, rip currents, and tornadoes. These large storms are called typhoons in the North Pacific Ocean and cyclones in other parts of the world.


Each year, many parts of the United States experience heavy rains, strong winds, floods, and coastal storm surges from tropical storms and hurricanes. Affected areas include all Atlantic and Gulf of Mexico coastal areas and areas over 100 miles inland, Puerto Rico, the U.S. Virgin Islands, Hawaii, parts of the Southwest, the Pacific Coast, and the U.S. territories in the Pacific. A significant per cent of fatalities occur outside of landfall counties with causes due to inland flooding.


The Atlantic hurricane season runs from June 1 to November 30, with the peak occurring between mid-August and late October. The Eastern Pacific hurricane season begins May 15 and ends November 30.

Basic Preparedness Tips

Know where to go. If you are ordered to evacuate, know the local hurricane evacuation route(s) to take and have a plan for where you can stay. Contact your local emergency management agency for more information.

Put together a go-bag: disaster supply kit, including a flashlight, batteries, cash, first aid supplies, medications, and copies of your critical information if you need to evacuate

If you are not in an area that is advised to evacuate and you decide to stay in your home, plan for adequate supplies in case you lose power and water for several days and you are not able to leave due to flooding or blocked roads.

Make a family emergency communication plan.

Many communities have text or email alerting systems for emergency notifications. To find out what alerts are available in your area, search the Internet with your town, city, or county name and the word “alerts.”

Preparing Your Home

Hurricane winds can cause trees and branches to fall, so before hurricane season trim or remove damaged trees and limbs to keep you and your property safe.

Secure loose rain gutters and downspouts and clear any clogged areas or debris to prevent water damage to your property.

Reduce property damage by retrofitting to secure and reinforce the roof, windows and doors, including the garage doors.

Purchase a portable generator or install a generator for use during power outages. Remember to keep generators and other alternate power/heat sources outside, at least 20 feet away from windows and doors and protected from moisture; and NEVER try to power the house wiring by plugging a generator into a wall outlet.

Consider building a FEMA safe room or ICC 500 storm shelter designed for protection from high-winds and in locations above flooding levels.

Pressure Washing

5/2/2018 (Permalink)

Make your deck look new again.

Commercial Properties:

We offer our commercial property owners comprehensive power washing solutions. No two businesses are alike. That’s why we provide the tailored commercial services that will fulfill your needs. Shopping malls, banks, restaurants and convenience stores typically require unique services at different times. We take pride in offering flexible service plans and scheduling to accommodate your needs.
Let us keep your business looking picture perfect. We always ensure that our work is implemented at a time that will minimize interference with your business operations. What’s more, our team will always come to your property with the specialized commercial services equipment needed to complete the task and provide professional results.

Call SERVPRO of Benicia/Martinez/Southeast Vallejo to schedule an appointment for us to take a look at your property and see what other services we can provide.

Mold Basics

4/24/2018 (Permalink)

Molds are part of the natural environment. Molds are fungi that can be found anywhere - inside or outside - throughout the year. 

Outdoors, molds play an important role in nature by breaking down organic matter such as toppled trees, fallen leaves, and dead animals. We would not have food and medicines, like cheese and penicillin, without mold. 

Indoors, mold growth should be avoided. Problems arise when mold starts eating away at materials, affecting the look, smell, and possibly, with the respect to wood-framed buildings, affecting the structural integrity of the buildings.

Molds can grow on virtually any substance, as long as moisture or water, oxygen, and an organic source are present. Molds reproduce by creating tiny spores that usually cannot be seen without magnification. Mold spores continually float through the indoor and outdoor air. 

Molds are usually not a problem unless mold spores land on a damp spot and begin growing. They digest whatever they land on in order to survive. There are molds that grow on wood, paper, carpet, foods and insulation, while other molds feast on the everyday dust and dirt that gather in the moist regions of a building.

When excessive moisture or water accumulates indoors, mold growth often will occur, particularly if the moisture problem remains uncorrected. While it is impossible to eliminate all molds and mold spores, controlling moisture can control indoor mold growth. 

If you experience mold growth in your home or office SERVPRO is here to help. 

SERVPRO of Benicia/Maritnez/Se Vallejo                (925)372-7234

Campfire Safety

4/24/2018 (Permalink)

Campfire accidents send thousands of people to emergency rooms with burn injuries every year.

Safety Around The Fire

  • Before setting up a campfire, be sure it is permitted.
  • Keep campfires at least 25 feet away from anything that can burn.
  • Clear away dry leaves and sticks.
  • Avoid burning on windy days.
  • Watch children while fire is burning. 
  • Attend to the campfire at all times.
  • Keep a campfire small which is easier to control.
  • Never use gas or other flammable or combustible liquids.
  • Always have a hose, bucket of water, or shovel nearby to put out the fire.
  • If your clothes catch fire, stop, drop, and roll.
  • Treat burns right away. Cool the burn with cool water for 3 to 5 minutes. Cover with clean, dry cloth. get medical help if needed. 

Water Damage Safety Tips for Homeowners

2/16/2018 (Permalink)

Here are some precautions to take if you discover a water loss in your home until help arrives. 

  • Shut off water if possible
  • Block any furniture to prevent further damage
  • Remove and prop wet upholstery and cushions.
  • Remove excess water by mopping and blotting. Do NOT use your vacuum to remove water 
  • Wipe excess water form belongings.
  • Remove belongs and area rugs from the wet floor
  • DO NOT use electrical devices, keep away from light switches and sockets if water is leaking it easily can be within the electrical circuit.
  • Open doors and windows. 
  • If safe, use hvac system to aid in air flow
  • Call your local water damage specialist

SERVPRO of Benicia/Martinez/Southeast Vallejo is here to help. Give us a call at 925-372-7234

Preventing Water Losses in the Bathroom

2/7/2018 (Permalink)

Water loss occurs often in bathrooms. Here are some loss prevention and maintenance tips to help you avoid experiencing water damage. 


  • Inspect plumbing beneath sinks every 6 months.
  • Looks for kinks in pipes. These can lead to leaks over time.
  • Locate water shut-off valve and inspect every 6 months to make sure it is working.


  • Inspect the supply line every 6 months.
  • Ensure the connection to the valve is secure.
  • Operate the valve to make sure the water supply will shut off. 
  • Inspect the flushing mechanism inside the toilet. Replace assembly if you notice intermittent or constant tank refilling.

Shower Stalls

  • Inspect tile and grout, paying attention to loose or cracked tiles. Replace as needed.
  • Test shower pan to ensure it is holding water and not leaking out. 

If you do experience a water loss give us a call.  We can be reached at 925-372-7234          SERVPRO of Benicia/Martinez/Southeast Vallejo has professionals on call 24 hrs. to assist you!

Hotel & Motel Safety

1/3/2018 (Permalink)

Vacations and business travel make hotels and motels our home away from home. It is just as important to be prepared and know what you would do in a hotel/motel emergency as it is in your own home.

Be Safe When Traveling!

  • Choose a hotel/motel that is protected by both smoke alarms and a fire sprinkler system.
  • When you check in, ask the front desk what the fire alarm sounds like.
  • When you enter your room, review the escape plan posted in your room.
  • Take the time to find the exits and count the number of doors between your room and the exit.
  • Keep your room key by your bed and take it with you if there is a fire. 
  • If the alarm sounds, leave right away, closing all doors behind you. Use the stairs-never use elevators during a fire.
  • If you must escape through smoke, get low and go under the smoke to your exit.

Thanksgiving Safety

11/6/2017 (Permalink)

Happy Thanksgiving from our family to yours.

The kitchen is the heart of the home, especially at Thanksgiving. Safety in the kitchen is important, especially on Thanksgiving Day when there is a lot of activity and people at home.

  • Stay in the kitchen when you are cooking on the stove top so you can keep an eye on the food.
  • Stay in the home when cooking your turkey and check on it frequently.
  • Keep children away from the stove. The stove will be hot and kids should stay 3 feet away.
  • Make sure kids stay away from hot food and liquids. The steam or splash from vegetable, gravy or coffee could cause serious burns.
  • Keep the floor clear so you don't trip over kids, toys, pocketbooks or bags.
  • Keep knives out of reach of children.
  • Be sure electric cords from an electric knife, coffee maker, plate warmer or mixer are not dangling off the counter within easy reach of a child. 
  • Keep matches and utility lighter out of reach of the children.
  • Never leave children alone in a room with a lit candle. 
  • Make sure your smoke alarms are working. Test them by pushing the test button. 
  • Have activities that keep kids out of the kitchen during this busy time. Kids can get involved in Thanksgiving preparations with recipes that can be done outside the kitchen. 

Smoke Alarms at Home

10/24/2017 (Permalink)

Smoke alarms are a key part of a home fire escape plan. When there is fire, smoke spreads fast. Working smoke alarms give you early warning so you can get outside quickly.

Safety Tips

  • Install smoke alarms in every bedroom. They should also be outside each sleeping area and on every level of the home. Install alarms in the basement. 
  • Large homes may need extra smoke alarms.
  • It is best to use interconnected smoke alarms. When one alarm sounds, they all sound.
  • Test all smoke alarms at least once a month. Press the test button to be sure the alarm is working. 
  • There are two kinds of alarms. Ionization smoke alarms are quicker to warn about flaming fires. Photoelectric alarms are quicker to warn about smoldering fires. It is best to use both types of alarms in the home.
  • A smoke alarm should be on the ceiling or high on a wall. Keep smoke alarms away from the kitchen to reduce false alarms. They should be at least 10 feet from the stove.
  • People who are hard of hearing or deaf can use special alarms. These alarms have strobe lights and bed shakers.
  • Replace all smoke alarms when they are 10 years old.

Be Safe On Halloween

10/12/2017 (Permalink)

Happy Halloween!

            Halloween Fire Safety Tips

  • When choosing a costume, stay away from long trailing fabric. If your child is wearing a mask, make sure the eye holes are large enough so he or she can see out.
  • Provide children with flashlights to carry for lighting or glow sticks as part of their costume. 
  • Dried flowers, cornstalks and crepe paper catch fire easily. Keep all decorations away from open flames and other heat sources like light bulbs and heaters. 
  • Use a battery-operated candle or glow-stick in jack-o-lanterns. If you use a real candle, use extreme caution. Make sure children are watched at all times when candles are lit. When lighting candles inside jack-o-lanterns, use long, fireplace-style matches or a utility lighter. Be sure to place lit pumpkins well away from anything that can burn and far enough out of the way of trick-or-treaters, doorsteps, walkways and yards.
  • Remember to keep exits clear of decorations, so nothing blocks escape routes. 
  • Make sure all smoke alarms in the home are working. 
  • Tell children to stay away from open flames including jack-o-lanterns with candles in them. Be sure they know how to stop, drop and roll if their clothing catches fire. (Have them practice, stopping immediately, dropping to the ground, covering their face with hands, and rolling over and over to put the flames out.)

Hurricane Readiness

9/13/2017 (Permalink)

Preparing for a Hurricane:

• Prepare your evacuation plan, including pets, transportation routes and destinations.

• Keep all trees and shrubs well trimmed and clear loose and clogged rain gutters and downspouts.

• Determine how and where to secure your boat.

• Consider building a safe room.

• Stay informed! Listen to a NOAA weather radio or check local forecasts and news reports regularly.

• Cover your home’s windows with pre-cut plywood or hurricane shutters. Tape does not prevent windows from breaking.

• Bring in all outside furniture, decorations, garbage cans, etc.

• Turn off utilities if instructed to do so.

• Turn off propane tanks.

• Avoid using the phone, except for serious emergencies.

• Fill the bathtub or buckets with water to use for cleaning and flushing toilets.

• Keep your gas tank at least 3/4 full at all times.

• Keep your emergency supplies kit, including water, and copies of important documents, in a waterproof, portable container, in an easily accessible location

Evacuate under the following conditions:

• If local authorities tell you to evacuate, follow their directions.

• If you live in a mobile home or temporary structure, which are particularly hazardous no matter how well fastened to the ground.

• If you live in a high-rise building.

• If you live on the coast, on a floodplain, near a river, or on an inland waterway.

• If you feel you are in danger.

• If you live in an area below sea level.

Safety during Winter Storms

9/13/2017 (Permalink)

Winter storms can happen almost anywhere. They can cause us problems. Know what to do before, during and after a storm. This will help keep you and your family safe from a winter fire.

  • Test all smoke alarms. Do this at least once a month. This way you will know they are working. Install carbon monoxide alarms in your home. Test the alarms.
  • Plan two ways out of the home in case of an emergency. Clear driveway and front walk of ice and snow. This will provide easy access to your home.
  • Make sure your house number can be seen from the street. If you need help, firefighters will be able to find you.
  • Be ready in case the power goes out. Have flashlights on hand. Also have battery-powered lighting and fresh batteries. Never use candles.
  • Stay aware of winter weather. Listen to the television or radio for updates. Watch for bulletins online.
  • Check on neighbors. Check on others who may need help.
  • Generators should be used outdoors. Keep them away from windows and doors. Do not run a generator inside your garage, even if the door is open.
  • Stay away from downed wires. Report any downed wires to authorities.
  • Be ready if the heat stops working. Use extra layers of clothes and blankets to stay warm. If you use an emergency heat source, keep anything that can burn at least 3 feet away.
  • Turn portable heaters off when you leave the room. Turn them off when you go to bed.

Benicia/Martinez/SE Vallejo Smoke & Soot Clean Up

8/15/2017 (Permalink)

Smoke and soot travel from the origin of fire throughout the structure.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Benicia/Martinez/Southeast Vallejo will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 925-372-7234

What to Expect From Air Duct Cleaning

8/8/2017 (Permalink)

Dryer ducting before cleaning.

What to Expect From an Air Duct Cleaning Service Provider

If you choose to have your ducts cleaned, the service provider should:

  • Open access ports or doors to allow the entire system to be cleaned and inspected.
  • Inspect the system before cleaning to be sure there are no asbestos-containing materials in the heating and cooling system.
  • Use vacuum equipment that exhausts particles outside of the home.
  • Protect carpet and household furnishings during cleaning.
  • Use well-controlled brushing of duct surfaces in conjunction with contact vacuum cleaning to dislodge dust and other particles.
  • Use only soft-bristled brushes for fiberglass duct board and sheet metal ducts internally lined with fiberglass.
  • Take care to protect the duct work, including sealing and re-insulating any access holes the service provider may have made or used so they are airtight.

Give SERVPRO of Benicia/Martinez/Southeast Vallejo a call to complete duct cleaning in your home or office.

Mold Cleanup

2/22/2017 (Permalink)

Mold Cleanup

If you already have a mold problem - ACT QUICKLY. Mold damages what it grows on. The longer it grows, the more damage it can cause.

Who should do the cleanup depends on a number of factors. One consideration is the size of the mold problem. If the moldy area is less than about 10 square feet (less than roughly a 3 ft. by 3 ft. patch), in most cases, you can handle the job yourself. However:

  • If there has been a lot of water damage, and/or mold growth covers more than 10 square feet, consult an experienced and certified mold remediation contractor.


  • If you choose to hire a contractor (or other professional service provider) to do the cleanup, make sure the contractor has experience cleaning up mold. Check references and ask the contractor to follow the recommendations of the EPA, the guidelines of the American Conference of Governmental Industrial Hygenists (ACGIH), or other guidelines from professional or government organizations.


  • If you suspect that the heating/ventilation/air conditioning (HVAC) system may be contaminated with mold (it is part of an identified moisture problem, for instance, or there is mold near the intake to the system), consult with a specialist before taking further action. Do not run the HVAC system if you know or suspect that it is contaminated with mold - it could spread mold throughout the building.


  • If the water and/or mold damage was caused by sewage or other contaminated water, then call in a professional who has experience cleaning and fixing buildings damaged by contaminated water.


  • If you have health concerns, consult a health professional before starting cleanup.

When Storms or Floods hit Benicia/Martinez/Southeast Vallejo, SERVPRO is ready!

2/9/2017 (Permalink)

Our highly trained crews are ready to respond 24/7 to storm or flood damage in Benicia/Martinez/Southeast Vallejo.

SERVPRO of Benicia/Martinez/Southeast Vallejo specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Benicia/Martinez/Southeast Vallejo, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 925-372-7234

Lead Certified Firm

2/9/2017 (Permalink)

EPA Lead-Certified Firm

Reasons Why You Should Hire a Lead-Certified Firm:

  1. To help prevent learning disabilities
  2. To help prevent behavior issues
  3. To help prevent diminished motor skills
  4. To help prevent lower intelligence
  5. To help prevent hearing loss
  6. To help prevent brain damage
  7. To help prevent memory loss
  8. To help prevent headaches

Today, there are over one million kids who have been poisoned by lead from old paint. Home repairs that create even a small amount of lead dust are enough to poison your child and put your family at risk. If you live in a home or apartment that was built before 1978, make sure you renovate right with a contractor that is Lead-Certified in accordance with the new EPA guidelines for any renovation or repair project. They'll know how to protect your family.

SERVPRO of Benicia/Martinez/Southeast Vallejo is your local lead-certified contractor. Give us a call at 925-372-7234

Flood tips

1/12/2017 (Permalink)

Downtown Martinez, CA Jan. 2017

Floods are among the most frequent and costly natural disasters. Flooding often occurs following a hurricane, thawing snow, or several days of sustained rain. Flash floods occur suddenly, due to rapidly rising water along a stream or low-lying area. Learn what to do to keep your loved ones safe!


Prepare in Advance

Having sandbags in place can help tremendously in keeping water out of your house.

                 *Be sure to have them ready to go BEFORE the rains start.

Secure hazardous items

Roll up rugs, move furniture, electrical items and valuables to a higher level

Place important personal documents, valuables and vital medical supplies into a waterproof case in an    accessible location

Staying informed about your community’s risk and response plans.


Remember: standard homeowners insurance doesn’t cover flooding but flood insurance does.


Staying Safe Indoors

Avoid contact with floodwater. It may be contaminated with sewage or contain dangerous insects or animals.

Don’t use gas or electrical appliances that have been flooded.

Dispose of any food that comes into contact with flood water .


Staying Safe Outdoors

Don't walk, swim or drive through floodwater. Just six inches of fast-flowing water can knock you over and two feet will float a car.

If caught on a flooded road with rapidly rising waters, get out of the car quickly and move to higher ground.

Don’t allow children to play in or near flood water.

Avoid contact with floodwater. It may be contaminated with sewage or contain dangerous insects or animals.

Stay out of areas subject to flooding. Underpasses, dips, low spots, canyons, washes, etc. can become filled with water.

SERVPRO Of Benicia/Martinez/Southeast Vallejo is here to help clean up and dry out your affected properties. Call us at 925-372-7234

Help is just a phone call away.

11/14/2016 (Permalink)

We Answer the Phone Ready to Help
Call Today - 
SERVPRO of Benicia/Martinez/Southeast Vallejo

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Benicia/Martinez/Southeast Vallejo has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Benicia/Martinez/Southeast Vallejo

SERVPRO of Benicia/Martinez/Southeast Vallejo specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Preparing your home for the rainy season.

10/27/2016 (Permalink)

As the rainy season is upon us, SERVPRO of Benicia/Martinez/Southeast Vallejo shares some tips on preventing or lessening water damage to your home.

  1. Clean and repair home gutters: Clogged ones can cause rainwater to back up and damage your roof and house.
  2. Inspect the roof: Look for loose or damaged shingles.
  3. Look inside at ceilings and walls: Any water damage could be an indication of roof leaks.
  4. Trim trees and bushes next to the house: Eliminate branches that can be weighed down with water or strike houses.
  5. Make sure doors and windows are secure: Install weather stripping where necessary.
  6. Monitor spots where the ground meets your house: Look for water collecting. Redirect the water if needed.
  7. Have sandbags filled and ready to go.
  8. Look for erosion: Check sloping property hillsides for signs of erosion or slipping.
  9. Make sure the street drains near your home are free of debris. If they are clogged, call your city’s public works department.

In the event you sustain water damage inside your home give SERVPRO of Benicia/Martinez/Southeast Vallejo a call @ 925-372-7234.

: Restoring Your Benicia/Martinez/Vallejo Commercial Property After A Water Damage Event

9/1/2016 (Permalink)

Water and outside debris from a busted fire hydrant filled the hall and offices in this Martinez commercial building.

Flooding and water damage events at Benicia/Martinez/Vallejo commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Benicia/Martinez/Vallejo

SERVPRO of Benicia/Martinez/Vallejo specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

IICRC Certified Firm

8/23/2016 (Permalink)

SERVPRO of Benicia/Martinez/Southeast Vallejo is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Benicia/Martinez/ Southeast Vallejo

SERVPRO of Benicia/Martinez/Southeast Vallejo specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Benicia/Martinez/Vallejo Residents: Follow These Mold Safety Tips If You Suspect Mold

7/26/2016 (Permalink)

Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Benicia/Martinez/Se Vallejo for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Benicia/Martinez/Southeast Vallejo specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 925-372-7234

SERVPRO of Benicia/Martinez/Southeast Vallejo provides 24 hour fire and water damage restoration service

7/18/2016 (Permalink)

Crawlspace ceiling soaked with water coming from a leak above.

Flooding and water emergencies don’t wait for regular business hours and neither do we.

SERVPRO of Benicia/Martinez/Southeast Vallejo provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. 

SERVPRO of Benicia/Martinez/Southeast Vallejo arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7



Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of [[Franchise Name]]

SERVPRO of Benicia/Martinez/SE Vallejo specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Benicia/Martinez/SE Vallejo

7/13/2016 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Benicia/Martinez/Southeast Vallejo will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 

Follow us on Twiiter

12/1/2015 (Permalink)

 SERVPRO of Benicia/Martinez/Se Vallejo on Twitter.

 Follow us @SERVPROBenicia fo great tips!

Like us on Facebook!

12/1/2015 (Permalink)

SERVPRO of Benicia/Martinez/Southeast Vallejo is on facebook!

Find us at facebook.com/SERVPRO9530

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